Desktop Support Interview Questions

Best is "mstsc"
if client is in LAN then vnc is also an option..

the best way is to take a remote of that pc using command mstsc

First Remove the system from network and run the virus scan. Deleted the file from Quarantine if the system scanned fully copy the data in externaml drive and format the syustem

1. Try to find if there is an executable file for the virus in the startup list and remove it if so.2. Restart and enter safe mode with network enabled.3. Run anti-virus program after updating your ...

Disk shrinking and extending is available in windows 7
Start up and shutdown will be fast
user defined theme
a program called psr is available

Many differences in win xp and win7..
1) ip6 version not include in winxp
2) net meeting not include in win7.
3) driver automatic install.
4) both OS installation different types.
5) win7display look better than winxp

If the user getting limited connectivity(APIPA ip address)..We need to check with the
ipconfig /release and ipconfig /renew commands

Check LAN Cable
check ip address
check firewall setting
than ping ip , gateway and dns

Outlook is the edition of Microsoft Office (Outlook file Extension is .pst) & Outlook Express is the edition of Internet Explorer (Outlook Express file Extension is .dbx).

Class A 1 to 126 Used for Network
Class B 128 to 191 Used for network
Class C 192 to 223 Used for Network
Class D 224 to 239 Used for multicasting
Class E 240 to 255 Used for research

We can RIS service in Windows Server 2003SP1 and WDS Services Windows serve 2003SP2 and also WDS in Windows server 2008.
but we have .inf file of all systems of a network those boot from network.
so we can easily install from Server.

100% we will use WDS. Window Deployment Services Feature, That is Available in Windows 2008....

If NTLDR is missing then we can copy from Cd (i386) to Systems 32.
1st we can boot from CD and choose the option of repair windows then we can use command of Copy D:i386NTLDR C:windowsSystems32.
For Example our CDDVD drive is D:.

Ntldr file corrupt or missing you have to copy ntldr from windows xp i386 Folder

First create usb bootable to pen drive, then select first boot device (usb device) from bios

Step 1. Format the USB Flash Disk Run CMD (elevated) and type: 1. diskpart 2. list disk (*now find your USB disk number, youll find it by its size) 3. select disk 1 (*if your USB is disk 1)...

There is no relationship between an MSI file and an .EXE file. An .exe file, like a .com file is produced when source code is complied and creates a Windows executable program. An .MSI file is a file...

MSI file is only for installation purpose. EXE file can be anything that executes on windows.

Right click on desktop-> view-> select any option (large/medium/small icons)

You can enlarge desktop icon simply by mouse in Win-7 , that is ( Hold " CTRL Button " and then Move Mouse Scroll To UP ) .. Thnx

First system restart and press del or F2. after bios inter enable USB keyboard & mouse support,and use ps2 keyboard and mouse.

You have to enable from bios and device manager

you can configure outlook in all type of BlackBerry phone..
1st u need create blackberry account from your network provider .
then configure that ID in your exchange server to that domain id of user

Follow these steps
1)Run ->Cmd
2)Type netsh
3)Firewall
4)Now type in "set opmode enable" to start firewall and "set opmode disable" to stop fire wall.

By corrupting, or deleting data

Firstly You to take the system backup on a External hdd, then You format and load os, then You restore the data through system backup.. thanx.

This using the external hard disk and personal data back up the external hard disk. second thing format your computer...;

In Outlook 2002 and earlier, the .pst files are in the American National Standards Institute (ANSI) format, and the overall size has a limit of 2 GB. In Outlook 2003 and after, the .pst files are in ...

MS outlook in 2003 and 2007 is 2GB, in 2010 is 50GB

1) First check blue screen error number, is it Application Or Hardware
2) Generally this problem comes when problem in RAM so First check computer start with another RAM

First Step is Remove the RAM and Clean with a rubber on the copper part of the RAM and insert back again and have a check. If the problem is still there then check the hardware parts of the Computer.

1. Go to task manager the partiquer applicatoin right click application and go to process and End Task.
2. Then go to Event viewer
3. Check application

Maybe application is disabled by Antivirus

If it is for a domain user go to active directory users and computers. Type username and click search. Below you can see user name. Click mouse right button on user name and click on reset password. T...

If its domain environment here all the user accounts info will be maintained with some security Questions add some security measures. By this tool user account can change his/her password every size l...

APIPA stands for automatic private ip address, it is the feature of Windows XP, automatic takes an IP from the range 169.254.1.0 to 169.254.255.255, at the time when when DHCP and TCP/IP not able to assign an IP to the local computers.

APIPA - Automatic Private IP Addressing its a feature that used in opereting system. When DHCP is unavailable then
APIPA provide IP ranging from 169.254.0.0 to 169.254.255.255

File deletion will be 2 types. Temporary & Permanent. If the file is deleted without selecting shift button, it will come to recycle bin. Otherwise the file will be deleted permanently. In such cas...

Every one is suggesting what to do next time. he is asking how to recover the deleted file now.First step you need to do is stop working on the hard disk in which you have lost the file. Otherwise, th...