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Desktop Support Interview Questions

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Ntldr error meaning

Asked By: adpatel33 | Asked On: Apr 7th, 2012

When I boot my computer I have seen on my screen " verifying dmi pool data" and then after second line is shown "ntldr is missing..." what is this problem and who can I solve it.

Answered by: Nitin sahu on: Mar 28th, 2014

we have to restore ntldr file with the same windows package which was installed on that system using cmd prompt we have to copy ntldr file from windows os cd and paste it in the c: .
Then reboot system

Answered by: Prafull on: Mar 27th, 2014

When booting file mising then come same error (Ntldr missing) so resolution for the same repair OS.

What is bluescreen death?

Asked By: Weng Sam | Asked On: Sep 1st, 2013

What is bluescreen? What would you do if your pc turns into bluescreen?

Answered by: NITIN SAHU on: Mar 28th, 2014

Sometimes this problem occur due to file system error in this condition we have to re-install os with partition recreation just delete and recreate the partition and install os . It may be helpful for all.

Answered by: rahul on: Feb 10th, 2014

Its shows,the dump error, you should check the size allotted,to virtual memory,if, or upgrade the RAM.

What is the difference between outlook & outlook express?What is ip range in networking side? How we will troubleshoot outlook?How we will configure ldap on outlook?

Asked By: rajeevsoniji | Asked On: Aug 1st, 2007

Answered by: tausif arif on: Jan 9th, 2014

class A: 1.0.0.0-126.0.0.0 (0 is not usable and 127 is used for loopback and internal testing) class B: 128.0.0.0-191.0.0.0 class C: 192.0.0.0-223.0.0.0 class D: 224.0.0.0-239.0.0.0 (used for multicas...

Answered by: Salik on: Sep 30th, 2012

Guys have done a gr8 job, nothing else left to be answered..

I just wanna say:
Gilbert, Hitesh & Syed_nrpt has provided wrong set of answers.

Everyone else (Upto my this post/msg) is right about IP range.

Getting error while actiVATing the windows8

Asked By: mohitdns | Asked On: Mar 19th, 2013

Hi all, i am getting below error while actiVATing the windows8. Please help: the file name, directory name or volume label syntax is incorrect

Answered by: Raju Kalyani on: Dec 18th, 2013

in the activation product key 0 wont be kindly check your product key reenter the product key it will get activate


BYe BYe.......

Dealing with irate customers

Asked By: Big Al | Asked On: May 12th, 2008

You take a call from a customer who is very upset they cant work how do you deal with this?

Answered by: shashi on: Nov 7th, 2013

Customer support field is very bad field .
Just patience and patience ...Mental frustration too....

Answered by: udaykalidindi on: Jun 2nd, 2009

This is a common problem faced by a every one working in helpdesk.1st thing don't try to argue with him. 2ndly try to understand the issues or problems he is facing.3rdly don't promise him heaven and ...

Ie browser redirect

Asked By: Big Al | Asked On: May 12th, 2008

A user calls and every time he launches internet explorer he gets the page cant be displayed right before this his virus software had detected virus...What could be causing this problem you checked the settings in ie and its has the correct homepage

Answered by: Belinda on: Sep 8th, 2013

The system is affected with M a l w a r e. Run Malware software (Malware Bytes , Hijack This) and reboot.

Answered by: Noel de Leon MCP on: May 22nd, 2013

PC is infected by a Malware (Rootkit). To remove it, you can copy and paste the link of a website to the address bar to run an ANTI-ROOTKIT software. Then, check the "hosts" file in C:Windowssystem32d...

Windows power user groups

Asked By: sunilbaglur | Asked On: May 14th, 2013

What is the difference between power user group in XP and power user group in windows 7?

Answered by: Belinda on: Sep 8th, 2013

By default, members of this group have no more user rights or permissions than a standard user account. The Power Users group in previous versions of Windows was designed to give users specific admini...

Answered by: Resurch on: Jun 24th, 2013

Basically, Power Users can: Run legacy applications, in addition to Windows 2000 or Windows XP Professional certified applications. Install programs that do not modify operating system files or inst...

What is syswow64 folder?

Asked By: sunilbaglur | Asked On: May 14th, 2013

Answered by: Nishanth on: Aug 26th, 2013

It is normally found in the 64 Bit OS egs: 64bit Win7. This is very similar to the system32 of the 32 bit OS

What is uac (user account control)?

Asked By: sunilbaglur | Asked On: May 14th, 2013

Answered by: Santosh Kumar Sha on: Jul 5th, 2013

user account control setting is a tools for administration that raise & alert if you modify the privilege of administrator.user account control protect your computer from malicious software because it allow user to notice when a document & program trying access.

Answered by: Resurch on: Jun 8th, 2013

User Account Control (UAC) is a feature in Windows that can help prevent unauthorized changes to your computer. UAC does this by asking you for permission or an administrator‌ password before perfor...

What is difference between win XP and wn 7 technically?

Asked By: Dastagir Amir Hamaja | Asked On: Jun 18th, 2011

Answered by: Resurch on: Jun 8th, 2013

There are lots of difference between the windows XP and the Windows 7. Here are some of the differences listed below • The shutdown and the start up is very fast in Windows 7 when compared to the...

Answered by: shashank vedante on: May 22nd, 2013

1.Windows Xp comes with default mail client(outlook express) where as windows 7 doesn't come with any default mail client. 2. Windows XP supports on ip-version4 addressing where as Windows 7 supports ...

Define hosts and lm hosts file?

Asked By: sunilbaglur | Asked On: May 14th, 2013

Answered by: Resurch on: Jun 3rd, 2013

The "HOSTS" file contains entries that simulate "A" records in DNS (and PTR records, too). Only DNS-legal names are allowed in this file. The "LMHOSTS" file contains entries that simulate NetBIOS nam...

Answered by: Linda Calkins on: May 30th, 2013

HOSTS file A text file in a TCP/IP network that specifies the IP addresses of computer names and domain names (the hostnames). The LMHOSTS (LAN Manager Hosts) file is used to enable domain name resolution under Windows when other methods, such as WINS, fail.

What is the difference between win XP and win 7/8?

Asked By: sunilbaglur | Asked On: May 14th, 2013

Answered by: Anish on: May 20th, 2013

First of all graphic difference and then XP support IP Ver. 4 only and window 7 support IP Ver. 4 and 6 both

What is the difference between server os and desktop os

Asked By: cnchandrashekar | Asked On: Jun 3rd, 2008

Answered by: sdvedane on: May 14th, 2013

As name says Desktop OS is mainly used for client computers for normal users like windows98. 2000, xp, 7 etc. and server OS is mainly used for managing users and network resources and used by Administrator like Windows Server 2000, 2003, 2008, R2

Answered by: Amol Patil on: Oct 10th, 2012

1.With server OS we can manage desktop OS. Server Os is higher version of Desktop OS. 2.server OS gives centralized administration for users shared resources higher security. But Desktop OS gives loc...

Blue screen death

Asked By: tshepisobo | Asked On: Sep 20th, 2011

What is a blue screen of death ? How do you trouble shoot the computer in such situation ?

Answered by: Yash Agarwal on: Mar 19th, 2013

Blue Screen Error is mainly due to hardware incompatibility or any software file incompatibility with the system. If this incompatibility can effect the system hardware or software, then the system du...

Answered by: Maz on: Oct 5th, 2012

In most cases blue screen is there for few seconds and system keeps rebooting. First of all you need to get to the error message. A very good feature of win xp is to press F8 on startup and select do...

Outlook

Asked By: Manjunath G | Asked On: Feb 8th, 2013

How to configure outlook?

Answered by: Uday on: Feb 12th, 2013

Normally outlook can be configured in two ways Automatic and other is manual.in Automatic setting there is nothing to configure all u need is to provide a valid credentials.but in manual u should firs...

Enable usb ports

Asked By: blayne | Asked On: Sep 20th, 2011

I have disabled all usb ports on my stationary computer, my mouse and keyboard don't work... How do I enable it back? Please help... i cannot press f2 to get into bios, nothing works... Keyboard or mouse...

Answered by: troubleshooter on: Feb 7th, 2013

Type in Run window regedit and click OK

After registry editor Open Goes to the
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesUsbStor
In the Right Pane Double Click on Start and Type in Value 4
USB Port is Disabled
Type Value 3 For Enable USB Port

Answered by: Joe Benliro on: Nov 14th, 2012

Use a PS2 type keyboard to get into BIOS or reset the BIOS by removing the CMOS battery and replace it after a few minutes.

How do you backup emails on ms outlook?

Asked By: SiziRose | Asked On: Apr 26th, 2011

Answered by: Shafi23 on: Nov 27th, 2012

you can save outlook mails on your hard drive in *.pst format and after that you can backup it in USB hard-drive or cd/dvd

Answered by: Umesh Raghav on: Sep 28th, 2012

Go to control panel open the mail option then open the data file after that select the personnel folder and click on open folder copy that .pst and close all the options which were open and then paste that .pst backup where you want to place that backup

Spool service

Asked By: Big Al | Asked On: May 12th, 2008

How can I tell if the print spool in running and where is it located? Where does it store spooled print jobs?

Answered by: vikara on: Sep 26th, 2012

DHCP: Port 546 (DHCP Client port for IPv6) should not be used by any other process while rogue detection is enabled

Answered by: rakesh reddy on: Sep 23rd, 2012

type services.msc and search for print spooler service and make sure it is set to automatic, and now try to print hope your issue should be fixed by now.

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