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Incident management

Asked By: Garvit87 | Asked On: Aug 11th, 2013

What is incident and change management? Role of incident and change management?

Answered by: linda on: Oct 17th, 2013

Incident management is management for unpredictable events that may affect the system, e.g. disaster, defects, etc. Change management is management for planned event that may affect the system, e.g. system maintenance, testing, etc. that may affect the continuation of the system.

What are the most asked interview for a service desktop operator?

Asked By: moemedi | Asked On: Apr 18th, 2013

Answered by: rahul on: Sep 14th, 2013

when power on the computer blank window on screen why? how you troubleshoot.
major way to trouble shoot the computer,just pc on nothing happened,
what is dns,dhcp, what is active directory,which command use to installed active directory,which protocol used in active directory,ldap.

Technical interview questions for new hire

Asked By: nasiraziz1 | Asked On: May 17th, 2013

User calls in and complains that her computer and network is running very slow. How would you go about troubleshooting it?

Answered by: rahul on: Sep 14th, 2013

Delete temp file,internet temporary file,cookies,history, run the disk cleaner. may pc slow by installing Antivirus also, may be virus also,scan by good antivirus, may malware attack on the PC, scan b...

Answered by: Resurch on: Jun 3rd, 2013

Not enough hard disk space.
Malware/Spyware
Left over programs and bad files or Data Corruption. (Defrag to resolve)
Missing Windows updates / Outdated drivers.
Computer is overheating.
Corrupt OS.
Bad Hardware.

Desktop support

Asked By: oyebanji | Asked On: Nov 4th, 2012

How will you image a lan desktop?

Answered by: Joe A on: Dec 11th, 2012

Enable PXE on the NIC

How to control escalations from customer?

Asked By: Gaurav | Asked On: Sep 12th, 2011

Answered by: Prashant Rajpurohit on: Sep 25th, 2012

well it depends more on your customer handling skills and use sympathy words and sentences wherever necessary . As it reduces the frustration of customer , Also use this sentence " i totally understan...

Answered by: suji on: Feb 15th, 2012

This is one of the difficult task that any one faces. Here are few things that you can consider . Work closely with customer when there is an issue . follow up email or calls until you fix the iss...

Itis and technical support

Asked By: pop | Asked On: Oct 1st, 2011

What is the difference between itis(infrastructure services) and technical support?

Answered by: Imran Hussain on: Apr 27th, 2012

Hi,First of all its not Itis,Its Ites the abbreviation for that is Information Technology Enabled Services.It comes under Infrastructure Management.technical support is past of Ites services where in technical support is provided to the customer through remote desktop.

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