Technical interview questions for new hire
User calls in and complains that her computer and network is running very slow. How would you go about troubleshooting it?
What are the most asked interview for a service desktop operator?
How will you image a lan desktop?
Enable PXE on the NIC
How to control escalations from customer?
well it depends more on your customer handling skills and use sympathy words and sentences wherever necessary . As it reduces the frustration of customer , Also use this sentence " i totally understan...
This is one of the difficult task that any one faces. Here are few things that you can consider . Work closely with customer when there is an issue . follow up email or calls until you fix the iss...
What is the difference between itis(infrastructure services) and technical support?
Hi,First of all its not Itis,Its Ites the abbreviation for that is Information Technology Enabled Services.It comes under Infrastructure Management.technical support is past of Ites services where in technical support is provided to the customer through remote desktop.
Desktop Support Interview Questions
Network Support Interview Questions
Server Support Interview Questions