Help Desk Support Interview

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2012

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2012

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2012

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Itis and technical support

Asked By: pop | Asked On: Oct 1st, 2011

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What is the difference between itis(infrastructure services) and technical support?

Answered by: Imran Hussain on: Apr 27th, 2012

Hi,First of all its not Itis,Its Ites the abbreviation for that is Information Technology Enabled Services.It comes under Infrastructure Management.technical support is past of Ites services where in technical support is provided to the customer through remote desktop.

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How to control escalations from customer?

Asked By: Gaurav | Asked On: Sep 12th, 2011

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Answered by: suji on: Feb 15th, 2012

This is one of the difficult task that any one faces. Here are few things that you can consider . Work closely with customer when there is an issue . follow up email or calls until you fix the iss...

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