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Technical interview questions for new hire

Asked By: nasiraziz1 | Asked On: May 17th, 2013

User calls in and complains that her computer and network is running very slow. How would you go about troubleshooting it?

Answered by: Rich on: Sep 2nd, 2014

The 2 previous answers posted show how not to troubleshoot. To effectively troubleshoot anything, you first get the scope of the problem. "Are you the only one having the problem"? If no, then you...

Answered by: rahul on: Sep 14th, 2013

Delete temp file,internet temporary file,cookies,history, run the disk cleaner. may pc slow by installing Antivirus also, may be virus also,scan by good antivirus, may malware attack on the PC, scan b...

How to actiVATe a system without a remote connection running win XP

Asked By: Guru Prasad | Asked On: Apr 24th, 2014

Hi guys i just want to know if I am the adminstrator & I hav a system in a remote location which is running a win XP or 7 & its license has expired, but I due to some technical problems I cant take the remote, but I want to renew its license qny how. So how can I do that

How to control escalations from customer?

Asked By: Gaurav | Asked On: Sep 12th, 2011

Answered by: King_D on: Apr 15th, 2014

Well first you listen very well to the customers complain don't talk while the customer is still talking and always use sympathy statements like " I know how it feels and I'm more than willing to help you resolve your problems"

Answered by: Prashant Rajpurohit on: Sep 25th, 2012

well it depends more on your customer handling skills and use sympathy words and sentences wherever necessary . As it reduces the frustration of customer , Also use this sentence " i totally understan...

Incident management

Asked By: Garvit87 | Asked On: Aug 11th, 2013

What is incident and change management? Role of incident and change management?

Answered by: linda on: Oct 17th, 2013

Incident management is management for unpredictable events that may affect the system, e.g. disaster, defects, etc. Change management is management for planned event that may affect the system, e.g. system maintenance, testing, etc. that may affect the continuation of the system.

What are the most asked interview for a service desktop operator?

Asked By: moemedi | Asked On: Apr 18th, 2013

Answered by: rahul on: Sep 14th, 2013

When power on the computer blank window on screen why? how you troubleshoot.
major way to trouble shoot the computer,just pc on nothing happened,
what is dns,dhcp, what is active directory,which command use to installed active directory,which protocol used in active directory,ldap.

Desktop support

Asked By: oyebanji | Asked On: Nov 4th, 2012

How will you image a lan desktop?

Answered by: Joe A on: Dec 11th, 2012

Enable PXE on the NIC

Itis and technical support

Asked By: pop | Asked On: Oct 1st, 2011

What is the difference between itis(infrastructure services) and technical support?

Answered by: Imran Hussain on: Apr 27th, 2012

Hi,First of all its not Itis,Its Ites the abbreviation for that is Information Technology Enabled Services.It comes under Infrastructure Management.technical support is past of Ites services where in technical support is provided to the customer through remote desktop.



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