Kindly let me know the interview process of Technical support (voice process) for freshers at Tech Mahindra. Also do let me know the salary package if known.

Ravali

• May 29th, 2017

HR, Voice and versent, Telephonic Round

Anant

• Aug 2nd, 2016

Yes its very good question for any fresher candidate, he should possess good communication skill and technical skill and the salary package should be according his knowledge.

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phaneendra

• Mar 21st, 2017

Better to use Symentic antivirus and always keep the firewalls services in enable mode.

Masxole

• Jun 28th, 2016

Anti virus and firewalls are designed to secure protection on Web and Desktop

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For using BMC remedy ticketing tool will I need internet and I have one Windows Server 2012 and 80 client will I need to install in server for accessing client purpose and what are the other features?

James Yalaty

• Jul 2nd, 2015

YES

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hi guys
I just want to know if i am the adminstrator & i hav a system in a remote location which is running a win xp or 7 & its license has expired, but i due to some technical problems i cant take the remote, but i want to renew its license qny how. So how can i do that

srikanth

• May 13th, 2015

Please use the teamviewwer software for taking the remote

Varun

• Jan 5th, 2015

WE can activate through phone line. if there is no internet or remote session.

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sakshi aggarwal

• Mar 16th, 2015

When a software program is developed for multiple computer platforms, it is called a crossplatform program. Similarly, when a website is developed for multiple browsers, it is called a cross-browser website

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User calls in and complains that her computer and network is running very slow. How would you go about troubleshooting it?

Rich

• Sep 2nd, 2014

The 2 previous answers posted show how not to troubleshoot. To effectively troubleshoot anything, you first get the scope of the problem. "Are you the only one having the problem"? If no, then you...

rahul

• Sep 14th, 2013

Delete temp file,internet temporary file,cookies,history, run the disk cleaner. may pc slow by installing Antivirus also, may be virus also,scan by good antivirus, may malware attack on the PC, scan b...

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King_D

• Apr 15th, 2014

Well first you listen very well to the customers complain don't talk while the customer is still talking and always use sympathy statements like " I know how it feels and I'm more than willing to help you resolve your problems"

Prashant Rajpurohit

• Sep 25th, 2012

well it depends more on your customer handling skills and use sympathy words and sentences wherever necessary . As it reduces the frustration of customer , Also use this sentence " i totally understan...

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What is Incident and Change Management? Role of Incident and Change Management?

linda

• Oct 17th, 2013

Incident management is management for unpredictable events that may affect the system, e.g. disaster, defects, etc. Change management is management for planned event that may affect the system, e.g. system maintenance, testing, etc. that may affect the continuation of the system.

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rahul

• Sep 14th, 2013

When power on the computer blank window on screen why? how you troubleshoot.
major way to trouble shoot the computer,just pc on nothing happened,
what is dns,dhcp, what is active directory,which command use to installed active directory,which protocol used in active directory,ldap.

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How will you image a LAN desktop?

Joe A

• Dec 11th, 2012

Enable PXE on the NIC

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what is the difference between ITIS(infrastructure services) and Technical support?

Imran Hussain

 Profile Answers by Imran Hussain Questions by Imran Hussain

• Apr 27th, 2012

Hi,First of all its not Itis,Its Ites the abbreviation for that is Information Technology Enabled Services.It comes under Infrastructure Management.technical support is past of Ites services where in technical support is provided to the customer through remote desktop.

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