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Submitted Questions

Installing printer

Asked By: Big Al | Asked On: May 12th, 2008

You are required to install a new printer on the print server what are your steps? Remember this will be a shared printer

Answered by: komodosp on: May 25th, 2010

To share it on the network, in Control Panel / Printers and Faxes, you can right-click on it, and in the menu, click on Sharing

Answered by: syed_nrp on: Apr 30th, 2009

First Start--->Control Panel--->Printers---->Add printer--->Local (or) Network
Printer--->Choose which brand printer and which one type of printer

(if it's needed drivers, push the driver CD in that PC)---->Select TYPE (LPT1 or USB)--->Finish.

It's ready to use printer. now printer is online.

Reset user password

Asked By: Big Al | Asked On: May 12th, 2008

How do you reset the users password give the steps it took to get you to the user account.

Answered by: Jayaram. on: Jan 28th, 2012

If it is for a domain user go to active directory users and computers. Type username and click search. Below you can see user name. Click mouse right button on user name and click on reset password. T...

Answered by: raj_smart on: Jul 3rd, 2009

If its domain environment here all the user accounts info will be maintained with some security Questions add some security measures. By this tool user account can change his/her password every size l...

Home folders

Asked By: Big Al | Asked On: May 12th, 2008

User has a home folder setup in ad when he logs in it maps the u drive which point to the share on the server.. He accidenTALLY deleted it what is the fastest way to get it back from a command line?

Answered by: khurramjol on: Apr 20th, 2010

Re-mapping will restore the home folder, and we can do in Command line as 
net use u: serverhome

Answered by: taiwolasile on: Jun 2nd, 2009

Reboot the PC to re-load the roaming profile

Spool service

Asked By: Big Al | Asked On: May 12th, 2008

How can I tell if the print spool in running and where is it located? Where does it store spooled print jobs?

Answered by: vikara on: Sep 26th, 2012

DHCP: Port 546 (DHCP Client port for IPv6) should not be used by any other process while rogue detection is enabled

Answered by: rakesh reddy on: Sep 23rd, 2012

type services.msc and search for print spooler service and make sure it is set to automatic, and now try to print hope your issue should be fixed by now.

Printing problems

Asked By: Big Al | Asked On: May 12th, 2008

User sent a job but it is stuck in the local cue how can you delete it? Name a couple ways

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Editorial / Best Answer

Answered by: syed_nrp

View all questions by syed_nrp   View all answers by syed_nrp

Member Since Apr-2008 | Answered On : Jan 3rd, 2009

You first Install the proper printer driver install. Check that printer is on/off status. Then give a test page. The test page is not printing, go To
RUN-->services.msc

check printspooler give stop and start. it's work fine

Answered by: Dastagir Amir Hamaja on: Jun 18th, 2011

Go to start, setting , priter and faxes, there you will see your printer, double click that printer, you will find jobs you have printed, right click that job and try to delete it.

If not deleting then restart printer spooler services. if not deleting then restart printer and pc.

Thanks,
Dastagir

Answered by: syed_nrp on: Jan 3rd, 2009

You first Install the proper printer driver install. Check that printer is on/off status. Then give a test page. The test page is not printing, go To
RUN-->services.msc

check printspooler give stop and start. it's work fine

Printers

Asked By: Big Al | Asked On: May 12th, 2008

How do you install a pre existing printer on a users desktop

Answered by: pavankumarnagisetti on: May 21st, 2009

Go to Start-> Settings -> Printers and Faxes
This opens a new window now click on add a printer from right side panel.

Follow the steps.
You can add normal as well network printer using this.

Answered by: rrsain on: Sep 13th, 2008

Go to control panel and then go to add hardware wizard After that read all the options carefully. When system requires software for that, insert the software CD otherwise system will install automatically. Restart the system, if it is not working, tell me, I will give you complete solution

What is APIpa stand for?

Asked By: Big Al | Asked On: May 12th, 2008

What does APIpa stand for and how can you tell if your computer is using it? Why would your computer be using it?

Answered by: sunny lohar on: Jan 4th, 2012

APIPA stands for automatic private ip address, it is the feature of Windows XP, automatic takes an IP from the range 169.254.1.0 to 169.254.255.255, at the time when when DHCP and TCP/IP not able to assign an IP to the local computers.

Answered by: saubhagya shakti singh on: Dec 22nd, 2011

APIPA - Automatic Private IP Addressing its a feature that used in opereting system. When DHCP is unavailable then
APIPA provide IP ranging from 169.254.0.0 to 169.254.255.255

Dealing with irate customers

Asked By: Big Al | Asked On: May 12th, 2008

You take a call from a customer who is very upset they cant work how do you deal with this?

Answered by: udaykalidindi on: Jun 2nd, 2009

This is a common problem faced by a every one working in helpdesk.1st thing don't try to argue with him. 2ndly try to understand the issues or problems he is facing.3rdly don't promise him heaven and ...

Answered by: tintin3011 on: Sep 3rd, 2008

Talk politely and try to know the problem, and solve as fast as you can.

Removal of virus

Asked By: Big Al | Asked On: May 12th, 2008

You have a virus that loaded several processes every time you stop the process it restarts itself you tried going into safe mode but it does the same thing...You found the dll files associated with it but you cant stop or delete them what is the easiest way to repair?

Answered by: mukeshg on: Jun 1st, 2012

Reinstall the operating system, at the time of installation choose repair option, it repairs all corrupt dll files, and keep ur data as it is.

Answered by: thilak on: May 12th, 2012

First Remove the system from network and run the virus scan. Deleted the file from Quarantine if the system scanned fully copy the data in externaml drive and format the syustem

Creating email account

Asked By: Big Al | Asked On: May 12th, 2008

How would you create an email account for a user already in ad

Answered by: tdpanee on: Jul 30th, 2010

If you have installed exchnage server, then select the properties of user account and change the mail enable user check box.

Answered by: abujibrael on: Apr 20th, 2010

1- First click the OU that the users resides. 2- Right click the user, with whom you wanna create an email account. 3- Now click Exchange Task 4- Click next to the wizard 5- Choose create mailbox 6- C...

Ie browser redirect

Asked By: Big Al | Asked On: May 12th, 2008

A user calls and every time he launches internet explorer he gets the page cant be displayed right before this his virus software had detected virus...What could be causing this problem you checked the settings in ie and its has the correct homepage

Answered by: Noel de Leon MCP on: May 22nd, 2013

PC is infected by a Malware (Rootkit). To remove it, you can copy and paste the link of a website to the address bar to run an ANTI-ROOTKIT software. Then, check the "hosts" file in C:Windowssystem32d...

Answered by: Abhishek Sharma on: Oct 1st, 2012

The system is affected with M a l w a r e. The only only solution to remove is to boot with bootable antivirus rescue disk.

Network logon failures

Asked By: Big Al | Asked On: May 12th, 2008

A user calls you they cant login in said they have tried several times what is the best way to troubleshoot this.

Answered by: uma on: Aug 22nd, 2011

1.Check whether the caps button is on or not and then give user name and password 2.Check whether all the network cables connected properly 3.Check whether the user is added in domain 4.Can reset the...

Answered by: SUMIT GUPTA on: Aug 10th, 2011

Just Check the user's account in active directory & finally check system is in domain or LAN is working fine or not.

This is the only troubleshooting for that issue

How can you view startup items

Asked By: Big Al | Asked On: May 12th, 2008

There are a couple of way to view and disable the items that start to the task pain... How would you go about doing it and give me the full path to get you there

Answered by: pks07pro on: Jan 7th, 2010

To see the most start up item,
Go to start>programm>start up

To make any changes, enable or disable
Go to Run & type "msconfig"

Answered by: syed_nrp on: Jun 11th, 2009

Hi friends,                                 t...

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