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Installing Printer
You are required to install a new printer on the Print Server what are your steps? Remember this will be a shared printer
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Reset User Password
How do you reset the users password give the steps it took to get you to the user account.
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Home folders
user has a home folder setup in AD when he logs in it maps the U drive which point to the share on the server.. he accidentally deleted it what is the fastest way to get it back from a command line?
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Spool Service
How can i tell if the print spool in running and where is it located? where does it store spooled print jobs?
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Printing Problems
user sent a job but it is stuck in the local cue how can you delete it? name a couple ways
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Printers
How do you install a pre existing printer on a users desktop
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What is APIPA stand for?
what does APIPA stand for and how can you tell if your computer is using it? why would your computer be using it?
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dealing with irate customers
you take a call from a customer who is very upset they cant work how do you deal with this?
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Removal of virus
You have a virus that loaded several processes every time you stop the process it restarts itself you tried going into safe mode but it does the same thing...you found the DLL files associated with it but you cant stop or delete them what is the easiest way to repair?
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creating email account
how would you create an email account for a user already in AD
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IE browser redirect
A user calls and every time he launches Internet Explorer he gets the page cant be displayed right before this his virus software had detected virus...what could be causing this problem you checked the settings in IE and its has the correct homepage
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Network Logon Failures
a user calls you they cant login in said they have tried several times what is the best way to troubleshoot this.
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How can you view startup items
there are a couple of way to view and disable the items that start to the task pain... how would you go about doing it and give me the full path to get you there