Impact of not meeting sla on overall business.
Can anyone please explain the impact of not meeting sla on overall business. This question is in relation to bpo sector. Thanks for your help.
What is your philosophy towards work?
If you are not doing a world class job, then you are marching towards failure
My philosophy towards work is undercommit-over deliver. This has proven to be good practice to gain client confidence.
In what percentage or ratio must a project manager possess technical and managerial skills?
It is difficult to rate by percentage or by ratio, PM should have knowledge at macro level in all technical aspects in his project
PM should have conceputal awareness.
What are the phase to project management? Which phase is the most important and why?
In Project Management according to principals laid down by PMI USA there are five phases in a project. 1- Initiation, 2 - Planning, 3- Execution, 4- Monitoring and Control and finally 5- Closure phase...
The Most important phase of PM is Integration & Planning, Even all phases are important.
Most important knowledge area of pmbok
Off the 9 knowledge areas of pmbok which one is most important?
Risk Management
In my view it is Integration Management. Besides, Cost, Time, Scope and Risk Management are equally important areas.
A manager should be a role model for his team rather being a manager. Proper communication with the team and taking care of issues of each member of the team would have a positive impact in the team, which helps the team to perform well.
Here are some of the steps which i take usually,(1) Avoid sudden jump into the porjects without having full awareness on the requirements, brainstorm on the requirements and allow them to ask question...
Mention some important steps a project manager must take for the success of a project?
COMMUNICATION is key aspect for any success of the project and also we cannot say that a Project Manager who is not communicating timely and effectively will make the project failure, so many paramate...
Identify correct stakeholders, reqs (scope/cost/time)
Follow process
be focused
communication
Recurring activities in waterfall method
Which of the following are the recurring activities in modified waterfall methoda) review b) final inspection c) requirement traceability d) warranty and supporti) a ii) a,c,d iii) d iv) a,b,c
A> Review is recurring, because before you exit from each phase in waterfall you need to review
Ans: D
In Waterfall Model, the project ends once build is delivered. Only maintainence and support takes place
As project manager, what are examples on how you drive your projects?
I believe if we plan well - success will follow. As a thumb rule spend 10% of complete time on planing. Involve your team in all planning. Do not try to do things alone because major execution part ha...
Visualize things from 1000 feet high - meaning have a complete picture of the project (past, present and future). -> is the project as per schedule -> is the way in which project is mo...
How do you identify and manage risks in your project?
You should have a risk register that you have created that lists all the risks. This register is ever changing and because as each risk is abated it is eliminated from the register and thus the project.
You can identify and mange risk by first creating a plan to handle risk. Depending on your organization, you might want to look at any existing policies, procedures, templates, or project management t...
Should a project manager be aggressive or assertive?
What is the difference between aggressiveness & assertiveness? Should a project manager be aggressive or assertive?
I agree, PM can neither be aggressive not assertive. New PM methodologies like scrumCritical Chain, focus on "FOCUS". Nothing should be done to the team which will distract the focus o...
Reviewing the answers below and getting a feel for the line of thinking therein, I am compelled to say that a project manager must be neither aggressive nor assertive when it comes to resources and sc...
The job of a manager is to do right things or to do things right?
The answer is "To do right Things"
The Job of a manager is to identify the right things according to the situation and then complete it by right person in right time.
Is it mandatory to have a full time project manager for a project? If so, what are the compelling reasons?
To lead a team to excute or control site work.
It is not mandatory to keep a full time PM for every project. It is all depends on the considering the below factors1. Size of the project2. Budget constraints3. Does the PM need for full time work or...
What is the best entrance and exit criteria for a system delivery process?
What are the main attributes to be possessed by a project manager?
Building confidence within the whole project team
Managing change
Planning
Communication
Risk analysis
Problem solving
Quality control
Main Attributes are:
@ Keen to gather information and assemble them to trace out the current scenario
@ Should not be suffer from planning myopia
@ Should accept the fact that contigencies may arise so if possible complete as much as possbile during the favorable situation.
@ Should have paticence
Mention some of the steps a project manager takes to ensure quality in project?
Define business goals
Reduce the amount of paperwork to what is absolutely necessary
Reduce organizational barriers Improve communications
Question if a step in the process is really needed, or if it can be eliminated to make delivery as fast as is practical.
Use efficient decision making
Quality controll is ensuring that every thing is done as per plan and specification. Firstly we need to study the parameters which comes to play an important role in the quality controll phase. Docume...
How important is project management certification for a project manager and why?
Get stronger and become more visible in the future
Becoming more and more recognized as a legitimate set of skills to be successful in business.
PMP is a highly professional certificate. It requires 40 hours of mandatory PM training which exposes you to the PMBOK guide. The PMBOK guide is a reference book built on the collective intelligence o...
Explain the managerial features that must be possessed by project manager?
Risk management
Lifecycle costing
Real options
Organizational process assets
Non-technical project terminations
Requirements formulation analysis
Choose an optimal solution for the following tasks assigned to you:1) Customer is expecting a lot from this project and have already communicated to you while awarding this project.2) Your employ...
What is the difference between an agressive project plan (schedule) and a reality project plan (schedule) ? Which is better for the client?
There are few standard techniques to create agressive project plan as fast tracking, crashing, and overtime.Fast tracking is defined as schedule compression technique th...
How should a project mgr react when one of his key team member resigns with a short notice period?
This is what I recommendStep 1 - Immediately inform HR to start resource requisition.Step 2 - Assess impact on the project due to person leavingStep 3 - Talk to the person and understand reason o...
From a project manager's standpoint, it is pretty simple. Inform the management and project stakeholders, request the HR manager for a suitable replacement, onboard the replacement and march forward....