A) TQMExplanation: He was a pioneer in TQM and was the first to speak on Quality Management principles for the entire organization.
A) The Cost of QualityExplanation: Joseph Juran wrote the famous book ‘ The Cost of Quality’. He explained that there is always a cost associated with any activity and we need to pay for Quality
Latest Answer: His ''Quality Control Handbook,'' published in 1951, and ''Managerial Breakthrough,'' in 1964 ...
Customer- Supplier-Process Approach to Quality is widely used especially in the context that ‘Customer is the King’, ‘Supplier is a Partner’ and ‘Process is a key Enabler’
A) TrueB) False
A) Quality is Free
Latest Answer: Quality Without Tears ...
Newell & Dale in 1991 said ‘Quality must be achieved in five basic areas: people, equipment, methods, materials and the environment to ensure customer’s need are met’
A) TrueB) False
According to ISO, Quality is the totality of features and characteristics of a product or service that bears on its ability to ______ a stated or implied need.
A) Meet and/or Exceed
A) Internal and External CustomersExplanation: TQM focusses on TWO type of Customers namely INTERNAL and EXTERNAL Customers.
Latest Answer: Internal customers & External Customers. ...
A) World wide presenceB) Best in the worldC) World wide salesD) World wide webExplanation: TQM focuses on being the best in the world immaterial of whether it is present world wide or not.
Latest Answer: Best in the world ...
A) TrueB) FalseExplanation: TQM focusses both on Product and Service.
Latest Answer: TRUEProcess is set of interrelated activities which transforms inputs to outputs ...
A) Simultaneous EngineeringB) CAD Based DesignC) Standalone DesignD) pie-chart
Latest Answer: Concurrent engineering is a business strategy which replaces the traditional product development process with one in which tasks are done in parallel and there is an early consideration for every aspect of a pr oduct's development process. This strategy ...
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