A) Quality, Cost, DeliveryB) Quality, Cause, DeliveryC) Quantity, Cost, DeliveryD) Quality, Cost, Demand
Latest Answer: A) Quality, Cost, and DeliveryIn Quality Management, these are considered the three primary attributes of a product or service. To address each briefly:1) Quality refers to the product's usefulness to the customer (or customers' perceptions)2) ...
A) TrueB) False
Latest Answer: A) True. Quality can mean many things. One useful definition of quality is 'conformance to specifications'. This definition is widely used in Quality Management. ...
A) meet customer standardsB) meet and fulfill customer needsC) meet customer expectationsD) All of the above
Latest Answer: D) All of the above.As long as customer standards, needs, and expectations can be measured, then they can become quality indicators for TQM process improvements. ...
A) TQMExplanation: He was a pioneer in TQM and was the first to speak on Quality Management principles for the entire organization.
Latest Answer: A) Total Quality Management (TQM)He was a manager for General Electric's manufacturing operations and succeeded in getting all divisions of the company to cooperate in a coordinated quality control program. He was also the person who coined ...
A) The Cost of QualityExplanation: Joseph Juran wrote the famous book ‘ The Cost of Quality’. He explained that there is always a cost associated with any activity and we need to pay for Quality
Latest Answer: Joseph Juran wrote the following books:1951 Quality Control Handbook1964 Managerial Breakthrough,1967 Management of Quality Control1970 Quality Planning and Analysis1980 Upper Management and Quality1988 Juran on Planning ...
Customer- Supplier-Process Approach to Quality is widely used especially in the context that ‘Customer is the King’, ‘Supplier is a Partner’ and ‘Process is a key Enabler’
A) TrueB) False
A) Quality is Free
Latest Answer: (1979) Quality is Free. (1981) The Art of Getting Your Own Sweet Way. (1984) Quality Without Tears. (1986) Running things. (1988) The Eternally Successful Organization.(1989) Let's talk quality. (1990) Leading, the art of becoming an ...
Newell & Dale in 1991 said ‘Quality must be achieved in five basic areas: people, equipment, methods, materials and the environment to ensure customer’s need are met’
A) TrueB) False
According to ISO, Quality is the totality of features and characteristics of a product or service that bears on its ability to ______ a stated or implied need.
A) Meet and/or Exceed
A) Internal and External CustomersExplanation: TQM focusses on TWO type of Customers namely INTERNAL and EXTERNAL Customers.
Latest Answer: Internal customers & External Customers. ...
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