koina

• Feb 23rd, 2007

 

Six Sigma stands for Six Standard Deviations (Sigma is the Greek letter used
to represent standard deviation in statistics) from mean. Six Sigma methodology
provides the techniques and tools to improve the capability and reduce the
defects in any process. Eventually Six Sigma evolved and applied to other non
manufacturing processes. Today you can apply Six Sigma to many fields such as
Services, Medical and Insurance Procedures, Call Centers.

Six Sigma methodology improves any existing business process by constantly
reviewing and re-tuning the process. To achieve this, Six Sigma uses a
methodology known as DMAIC (Define opportunities, Measure performance, Analyze
opportunity, Improve performance, Control performance).

Key Concepts of Six Sigma-

Critical to Quality: Attributes most important to the customer

Defect: Failing to deliver what the customer wants

Process Capability: What your process can deliver

Variation: What the customer sees and feels

Stable Operations: Ensuring consistent, predictable processes to improve what
the customer sees and feels

Design for Six Sigma:

Designing to meet customer needs and process capability

ajarworld

 Profile Answers by ajarworld 

• Sep 11th, 2007

 

It is the conformance of the product that it is good having confidence level of 99.73% of the product is good and .27% of the product doesn't confirm to quality