As per tqm, ‘world-class’ means,
A) world wide presenceb) best in the worldc) world wide salesd) world wide webexplanation: tqm focuses on being the best in the world immaterial of whether it is present world wide or not.
Best in the world
TQM view about world class means best in class ie Excellence in every aspect of business
As per tqm, the two types of customers for any organization are ___ and ___
A) internal and external customersexplanation: tqm focusses on two type of customers namely internal and external customers.
Internal customers & External Customers.
Brand loyal custmers and
Non-Brand loyal custmers
A) meet and/or exceed
Satisfy
Meet and/or Exceed
Philip b. Crosby authored the book ___________
A) quality is free
Joseph juran wrote the book ________
A) the cost of qualityexplanation: joseph juran wrote the famous book ‘ the cost of quality’. He explained that there is always a cost associated with any activity and we need to pay for quality also.
Joseph Juran wrote the following books:
1951 Quality Control Handbook
1964 Managerial Breakthrough,
1967 Management of Quality Control
1970 Quality Planning and Analysis
1980 Upper Management and Quality
1988 Juran on Planning for Quality
His ''Quality Control Handbook,'' published in 1951, and ''Managerial Breakthrough,'' in 1964
Quality means delivering products and services that
A) meet customer standardsb) meet and fulfill customer needsc) meet customer expectationsd) all of the above
D) All of the above.
As long as customer standards, needs, and expectations can be measured, then they can become quality indicators for TQM process improvements.
All of the above
What does the term qcd stand for
A) quality, cost, deliveryb) quality, cause, deliveryc) quantity, cost, deliveryd) quality, cost, demand
A) Quality, Cost, and DeliveryIn Quality Management, these are considered the three primary attributes of a product or service. To address each briefly:1) Quality refers to the product'...
A) Quality , Cost , Delivery
Tqm stands for _______________
A) team quality managementb) total quality managementc) total quick managementd) total quality managers
TQM stands for Total Quality Management
TQM = Total Quality Management
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An internal quality audit report should contain the following:
1) Scope and criteria of audit
2) Listed objectives of audit
3) Auditor's name and area being audited
4) Date and location of audit
5) Audit findings
6) Closing statement which includes action items for reviewed area
As per me: Main containts of a Audit report should be designed as follows:Audit Report No # with Version historyAudit Plan reference No #Project/Area AuditedClause coveredAuditor's NameAuditee'...