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Contents of Audit Report
What are the contents of Audit Report?
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As per TQM, ‘World-Class’ means,
A) World wide presenceB) Best in the worldC) World wide salesD) World wide webExplanation: TQM focuses on being the best in the world immaterial of whether it is present world wide or not.
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As per TQM, the TWO types of Customers for any organization are ___ and ___
A) Internal and External CustomersExplanation: TQM focusses on TWO type of Customers namely INTERNAL and EXTERNAL Customers.
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Philip B. Crosby authored the book ___________
A) Quality is Free
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Joseph Juran wrote the Book ________
A) The Cost of QualityExplanation: Joseph Juran wrote the famous book ‘ The Cost of Quality’. He explained that there is always a cost associated with any activity and we need to pay for Quality also.
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Quality means delivering products and services that
A) meet customer standardsB) meet and fulfill customer needsC) meet customer expectationsD) All of the above
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What does the term QCD stand for
A) Quality, Cost, DeliveryB) Quality, Cause, DeliveryC) Quantity, Cost, DeliveryD) Quality, Cost, Demand
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TQM stands for _______________
A) Team Quality ManagementB) Total Quality ManagementC) Total Quick ManagementD) Total Quality Managers