A) internal and external customersexplanation: tqm focusses on two type of customers namely internal and external customers.
A) meet and/or exceed
A) the cost of qualityexplanation: joseph juran wrote the famous book ‘ the cost of quality’. He explained that there is always a cost associated with any activity and we need to pay for quality also.
A) meet customer standardsb) meet and fulfill customer needsc) meet customer expectationsd) all of the above