kurtz182

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• Nov 24th, 2009

 

The Baldrige criteria consist of seven key indicators of success. Winners are selected on a 1,000-point scale for their achievements in all categories, so if one indicator is lacking, the chances of winning a Baldrige decreases. The criteria include:

1) Leadership. How does top management guide the organization toward best practices?
2) Strategic planning. Does the organization set strategic goals toward excellence and determine action plans?  If so, how is this done?
3) Customer and market focus. How are customers and markets acquired, satisfied and retained?
4) Measurement, analysis and knowledge management. How does the organization effectively manage, use, analyze, and improve data and information to support its processes and performance management system?
5) Human resource focus. How the organization empower and retain its workforce?
6) Process management. Does the organization effectively design, manage, and improve its production/delivery and support processes?
7) Business results. How does the organization perform against its competitors?

Of these criterion, 'customer and market focus' is given the most weight; up to 300 of the total 1,000 points.