QA Testing - After releasing the product, if clients/user find the bug, then what is the responsibility of QA/Te

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After releasing the product, if clients/user find the bug, then what is the responsibility of QA/Test engineer and How to handle the situation.

Total Answers and Comments: 5

Last Update: September 25, 2009 Asked by: Jaykay

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Submitted by: smart.test

though its normal that bugs will occur even after release, if the bug has high severity the testing team will be targeted for that for not doing testing thoroughly.

in such cases, the testing team has to make sure whether the particular scenario of the bug has been covered or not in their test cases and also the environment in which the bug has been reported is considered or not while doing testing.

because the bug after release, will have a legal value depending on the terms and conditions between the client and the company, the testing team has to make sure the bug is not due to improper test coverage during testing cycle. the company can always go for bug-fixing depending on the contract terms.

Above answer was rated as good by the following members:
vk1978, anyash

December 12, 2007 01:44:09

Anshoo_Arora

Member Since: October 2007 Contribution: 384

RE: After releasing the product, if clients/user find the bug, then what is the responsibility of QA/Test engineer and How to handle the situation.

It "depends" on what company you work for and how they deal in such situations. There is no right or wrong answer for this. It also depends on the Severity of the bug and the functionality of the application it affects etc.

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December 21, 2007 04:54:09

ravikrishna2007

Member Since: December 2007 Contribution: 6

RE: After releasing the product, if clients/user find the bug, then what is the responsibility of QA/Test engineer and How to handle the situation.

Well- Based upon my experience normally post production Bugs are been treated in a different way. If the client has any budget after the product has gone live normally we perform Post production testing.

As said No product is BUG free. So its a iterative cycle.

Hope this answers ur query

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December 27, 2007 10:31:05

Pawi_lp

Member Since: December 2007 Contribution: 2

RE: After releasing the product, if clients/user find the bug, then what is the responsibility of QA/Test engineer and How to handle the situation.

Reproduce the bug. When a client calls he/she just says "The system collapsed when I did this" ... but the bugs are not that simple so the QA has to reproduce the bug find and report it so the developers can fix them easily.

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March 25, 2008 07:18:27

smart.test

Member Since: March 2008 Contribution: 1

RE: After releasing the product, if clients/user find the bug, then what is the responsibility of QA/Test engineer and How to handle the situation.

though its normal that bugs will occur even after release if the bug has high severity the testing team will be targeted for that for not doing testing thoroughly.

in such cases the testing team has to make sure whether the particular scenario of the bug has been covered or not in their test cases and also the environment in which the bug has been reported is considered or not while doing testing.

because the bug after release will have a legal value depending on the terms and conditions between the client and the company the testing team has to make sure the bug is not due to improper test coverage during testing cycle. the company can always go for bug-fixing depending on the contract terms.

Is this answer useful? Yes | No

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Overall Rating: +1

September 25, 2009 07:21:20

mathan_vel

Member Since: December 2007 Contribution: 422

RE: After releasing the product, if clients/user find the bug, then what is the responsibility of QA/Test engineer and How to handle the situation.

No need to blame who missed the bug. Let it be fix first after that it should be discussed in the Team meeting. Try out the steps again and execute the bug and check that the same Test case already exists and check for the result. Here we should notable the Test Environment. If the Testing Environment and Client environment is differ means Testers is not responsible for that. If it is Tester mistake means it should be avoid on further builds.

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