Upper Management Responsibilities

What are the responsibilities of upper management?

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In order for quality programs to be successfully implemented in a company, upper management must:

1) Fully understand how quality programs can improve the bottom-line profitability of the company,
2) Become quality advocates and drive the company's quality initiatives,
3) Be willing to invest company time and resources on quality programs,
4) Employ quality tools and use quality indicators at the upper management level,
5) Devise quality measures that ensure continuous quality improvement is practiced throughout all levels of the company, and
6) Consistently provide feedback to all levels of the company which demonstrates how quality programs benefit the company's bottom-line.

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