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 Quality Control  |  Question 120 of 121    Print  
Fixing High Priority Bugs at the Time of Release
If a high priority bug is found at the time of release. If the tester insists to fix that bug and then release, it would affect the client as he has advertised regarding the release of the product. If it is released without fixing bug, then the quality will be affected. What should be done in this case.


  
Total Answers and Comments: 1 Last Update: March 23, 2009     Asked by: tjpavithra 
  
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 Best Rated Answer
Submitted by: abisurd
 

Scenario 1.
You let the customer know of the error. The customer understands your situation, but since the contract stipulates a fine of X amount of money for every day of delay, you pay X times n (number of days) fine and deliver a working product.

Scenario 2.
You let the product ship with the defect there. Its noticed by the customer when something really bad happens in production. The customer sues you for damages that would be many times higher than X times n (mentioned above). You may also end up paying for cost of litigation, loss of brand name or settle out of court and STILL have to fix the bug.

Which scenario is more suitable for your company?

PS: Unofficially speaking, If you know the customer cannot sue you or prior experience says you can pass the crappy software to your customers, you can let it slip by and fix it in the next 'service pack'. But then, does your company want to compromise on quality?



Above answer was rated as good by the following members:
vk1978
March 22, 2009 12:21:20   #1  
abisurd Member Since: March 2009   Contribution: 5    

RE: Fixing High Priority Bugs at the Time of Release

Scenario 1.

You let the customer know of the error. The customer understands your situation
but since the contract stipulates a fine of X amount of money for every day of
delay you pay X times n (number of days) fine and deliver a working product.


Scenario 2.

You let the product ship with the defect there. Its noticed by the customer when
something really bad happens in production. The customer sues you for damages
that would be many times higher than X times n (mentioned above). You may also
end up paying for cost of litigation loss of brand name or settle out of court
and STILL have to fix the bug.


Which scenario is more suitable for your company?


PS: Unofficially speaking If you know the customer cannot sue you or prior
experience says you can pass the crappy software to your customers you can let
it slip by and fix it in the next 'service pack'. But then does your company
want to compromise on quality?


 
Is this answer useful? Yes | NoAnswer is useful 1   Answer is not useful 0Overall Rating: +1    

 Related Questions

If a high priority bug is found at the time of release. If the tester insists to fix that bug and then release, it would affect the client as he has advertised regarding the release of the product. If 
Latest Answer : Scenario 1. You let the customer know of the error. The customer understands your situation, but since the contract stipulates a fine of X amount of money for every day of delay, you pay X times n (number of days) fine and deliver a working product. Scenario ...


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