Desktop Support & Help Desk

What is the technical difference between Desktop Support & Help Desk ?

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radelapena  

  • Member Since Aug-2008 | Aug 24th, 2008


The difference between desktop support and helpdesk are the following:

1. Desktop support is the one doing the troubleshooting on hand.
2. Helpdesk support is the one receiving the call and troubleshoot it remotely

Showing Answers 1 - 9 of 9 Answers

radelapena

  • Aug 24th, 2008
 

The difference between desktop support and helpdesk are the following:

1. Desktop support is the one doing the troubleshooting on hand.
2. Helpdesk support is the one receiving the call and troubleshoot it remotely

ThinkBear

  • Mar 26th, 2015
 

There isnt necessarily a difference. Helpdesk will take calls from users about all kinds of issues (Desktop, Network, Server, Business Applications, Telecoms) including service requests (New users accounts, new equipment, etc... ). Deskside Support sometimes called "Desktop support" is about supporting the users environment (anything they use directly) Desktops, Laptops, Printers, Handheld devices but this can still be done remotely - its just second line support for issues that Helpdesk cant resolve. However some organizations have a Desktop Support team who deal purely with the configuration and support of PC systems (not servers) and a separate 2nd line support team who are "Deskside Support" not necessarily who deal purely with PCs.

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Yogesh

  • Jun 22nd, 2015
 

The difference between desktop and helpdesk support are the following;- Desktop support is the one doing the troubleshooting on hand 2;- helpdesk support is one the receiving the call and troubelshooting it and this call resole to remotely.

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