What is the technical difference between Desktop Support & Help Desk ?

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radelapena  

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• Member Since Aug-2008 | Aug 24th, 2008

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The difference between desktop support and helpdesk are the following:

1. Desktop support is the one doing the troubleshooting on hand.
2. Helpdesk support is the one receiving the call and troubleshoot it remotely

Yogesh

• Jun 22nd, 2015

The difference between desktop and helpdesk support are the following;- Desktop support is the one doing the troubleshooting on hand 2;- helpdesk support is one the receiving the call and troubelshooting it and this call resole to remotely.

ThinkBear

• Mar 26th, 2015

There isnt necessarily a difference. Helpdesk will take calls from users about all kinds of issues (Desktop, Network, Server, Business Applications, Telecoms) including service requests (New users acc...

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