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Desktop support & help desk

Asked By: Brianseawood | Asked On: Jun 17th, 2008

What is the technical difference between desktop support & help desk ?

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Answered by: radelapena

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Member Since Aug-2008 | Answered On : Aug 24th, 2008

The difference between desktop support and helpdesk are the following:

1. Desktop support is the one doing the troubleshooting on hand.
2. Helpdesk support is the one receiving the call and troubleshoot it remotely

Answered by: radelapena on: Aug 24th, 2008

The difference between desktop support and helpdesk are the following:

1. Desktop support is the one doing the troubleshooting on hand.
2. Helpdesk support is the one receiving the call and troubleshoot it remotely

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