The BlackBerry handheld has a basic calculator. With the software load you are testing, you find that you cannot enter the number "6". What steps would you take to further isolate the problem?
1. Type 0~5 and 7~9 for Calculator, make sure whether the other numbers can be inputed. (This is to check Calculator can do wht number input well or not)
2. Try 18/3 for example with Calculator (This is to check 6 can be displayed well or not)
3. Exit Calculator, dial a telephone number which contains 6 or try other applications (for example email/text/address...) to input number 6(This is to check key "6" works well or not outside of Calculator)
To isolate this issue we first need to find out the root cause of problem. If can happen that because of pressing same button over and over again with excess energy button is damage. If this is the then its not bug.
Usually the calculators have different modes of working for example Angle mode Display Mode Engineering base calculator. Change the modes of the calculator & then check if the display of number 6 is affected by any of these modes.
1. Type 0~5 and 7~9 for Calculator make sure whether the other numbers can be inputed. (This is to check Calculator can do wht number input well or not)
2. Try 18/3 for example with Calculator (This is to check 6 can be displayed well or not)
3. Exit Calculator dial a telephone number which contains 6 or try other applications (for example email/text/address...) to input number 6(This is to check key "6" works well or not outside of Calculator)
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