A) meet customer standardsB) meet and fulfill customer needsC) meet customer expectationsD) All of the above
Latest Answer : All of the Above ...
Customer- Supplier-Process Approach to Quality is widely used especially in the context that ‘Customer is the King’, ‘Supplier is a Partner’ and ‘Process is a key Enabler’
A) TrueB) False
Newell & Dale in 1991 said ‘Quality must be achieved in five basic areas: people, equipment, methods, materials and the environment to ensure customer’s need are met’
A) TrueB) False
A) TrueB) FalseExplanation: TQM focusses both on Product and Service.
Latest Answer : TRUEProcess is set of interrelated activities which transforms inputs to outputs ...
A) Inspection should be done by allB) Cease dependency on InspectionC) Inspection is a mustD) None of the aboveExplanation: On line inspection and quality control is necessary although should always be
Latest Answer : B. Cease Dependency on Inspection.Focus on building Quality into the product.(Deming's 14 Points for Management) ...
A) The ideal performance level (IP) and the actual performance level (AP).Explanation: Moller sees Personal Quality as the basis of all other types of quality. In his book Personal Quality, two standards
A) TrueB) False
Latest Answer : True ...
Benchmarking is the continuous process of measuring products, services and processes against the toughest competitors or those companies recognized as industry leaders
A) TrueB) False
In Benchmarking, Gap analysis is a method that helps identify the performance or operational differences between your process and that of your benchmarking partners, and to understand why the differences are there
A) TrueB) False
A) TrueB) FalseExplanation: Benchmarking can be done for - Products or Services- Critical Success factors - Processes- Management of Resources and many more areas
