 Related Questions A) meet customer standardsB) meet and fulfill customer needsC) meet customer expectationsD) All of the above Latest Answer : All of the above ... Customer- Supplier-Process Approach to Quality is widely used especially in the context that ‘Customer is the King’, ‘Supplier is a Partner’ and ‘Process is a key Enabler’ A) TrueB) False Newell & Dale in 1991 said ‘Quality must be achieved in five basic areas: people, equipment, methods, materials and the environment to ensure customer’s need are met’ A) TrueB) False A) TrueB) FalseExplanation: TQM focusses both on Product and Service. Latest Answer : Process meaning varies as per it's use.Basic definition: process is the set of interrelated activities which uses resources (Tool / Techniques etc) to convert input to specified output.Product/Quality product can be considered as the out put of the process ... A) Inspection should be done by allB) Cease dependency on InspectionC) Inspection is a mustD) None of the aboveExplanation: On line inspection and quality control is necessary although should always be Latest Answer : B. Cease Dependency on Inspection.Focus on building Quality into the product.(Deming's 14 Points for Management) ... A) The ideal performance level (IP) and the actual performance level (AP).Explanation: Moller sees Personal Quality as the basis of all other types of quality. In his book Personal Quality, two standards A) TrueB) False Latest Answer : True ... Benchmarking is the continuous process of measuring products, services and processes against the toughest competitors or those companies recognized as industry leaders A) TrueB) False In Benchmarking, Gap analysis is a method that helps identify the performance or operational differences between your process and that of your benchmarking partners, and to understand why the differences are there A) TrueB) False A) TrueB) FalseExplanation: Benchmarking can be done for - Products or Services- Critical Success factors - Processes- Management of Resources and many more areas
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