Say you are working on a release and productions issues occur that are in need of a fast fix, test and deployment back into the production environment.
First of all, priorities and the severities should be set then developer would resolve it and tester would test it as per the prority and the severity of bugs.
Though you are working on release the production issues come in first priority. With production issue, first you check with version on which it was tested before release, so that we can be sure whether its an environment issue. Raise a DR(Development Request) and then once its fixed and deployed to the QA env test that and then update the status. Thanks Sushma
