coolkris

 Profile Answers by coolkris 

• Apr 12th, 2008

 

there are different levels of support in any support project.

L1 -- level 1 support is like working on site and resolving issues in hours like production issues.you get the issue directly from the business.

L2 -- level 2 support is when you get the issue or requirement from somebody onsite.It has less priority and can be completed in few days.

L3 -- issues which cannot be resolved by level 2 are passed on to L3.issues are more complex.

Thanks,
Kris.