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What do we do when we get a bug in an application first? Explain it with the help of an example of Bug Life Cycle.

  
Total Answers and Comments: 15 Last Update: April 29, 2008     Asked by: Anupam 
  
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 Best Rated Answer
Submitted by: srinivasulub1981
 

Hi

If you found any bug , first of all u've to verify it again it is bug or not.. then log the bug in

BTS ( report to dev if BTS not available).. 

srinivasulu.B (srinivasulub1981@gmail.com)



Above answer was rated as good by the following members:
nitin_angrish83, akashm
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December 21, 2006 09:56:01   #1  
srinivasulub1981 Member Since: December 2005   Contribution: 381    

RE: What do we do when we get a bug in an application ...

Hi

If you found any bug first of all u've to verify it again it is bug or not.. then log the bug in

BTS ( report to dev if BTS not available)..

srinivasulu.B (srinivasulub1981@gmail.com)


 
Is this answer useful? Yes | NoAnswer is useful 1   Answer is not useful 2Overall Rating: -1    
December 21, 2006 11:14:21   #2  
Dileep Kumar.G        

RE: What do we do when we get a bug in an application ...

Hi Anupam

When we found a bug while testing We need to clarify whether it is bug or not? If u think that's a bug then we have to log the bug if u r using any bug tracking tool. If u r not using any bug tracking tool U have to prepare the bug report in an excel sheet. Assume that u don't have any bug tracking tool.

We have to give a unique bug id to that bug. Give title of the bug then Description Steps to reproduce Expected Result Actual Result Priority Severity Build no. Test case id and Date found by.

If u have bug tracking tool u'll find all these fields in that u simply enter all these in those fields and automatically bug id will be generated.

When we log or enter a bug that should be in Active or New status. When it gets assigned to developer he'll fix the bug and he'll change the status to fixed or resolved After that u have to check or Verify the bug on the new build. If u didn't find any the same bug in the latest build u just close the bug. Otherwise u have to Reopen the bug. In this way bug life cycle goes on.

Cheers


 
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December 21, 2006 23:59:17   #3  
jainbrijesh Member Since: September 2006   Contribution: 1193    

RE: What do we do when we get a bug in an application ...
First of all take the screen shot for proof.Then see whether it's really a bug or feature .If it is bug then post it as a bug in bug tracking tool.or what so ever method you use for bug tracking.
 
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December 27, 2006 01:36:17   #4  
Chaitanya.P        

RE: What do we do when we get a bug in an application ...

After confirming it as a Bug You have to post it in bug tracking tool. Then the status of the Bug will be New . Your team lead or any senior person will review it and if it is really a bug then he will change the status to Open . If he confirms that it is not a bug he will close the bug and change the status to Closed .

All the Open status bugs will be mailed to the development team. Their team lead will assign the bugs to the corresponding developer. He will change the status to Assign and add the corresponding developer name. When the developer fixes that bug he changes the bug status to Test .

If the development team lead confirms that this is not a bug then he rejects that bug with valid reasons. Then the status of that bug will be Rejected .

If he confirms that this is not required for the current build but may be useful for the future releases then he changes the status of the bug as Deferred . All the Deferred bugs will be considered for future releases

All the Test status bugs will be mailed to the testing team. The corresponding tester tests that bug in the new build or patch and change the status to Closed if it is fixed otherwise to Re-Open if it is not fixed.

All the Re-Open bugs will be mailed to the development team and then the above cycle repeats.


 
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December 29, 2006 06:04:52   #5  
RoseJ Member Since: December 2006   Contribution: 1    

RE: What do we do when we get a bug in an application ...

Dileep

Excellent answer.


 
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January 03, 2007 11:13:20   #6  
Balamuralikrishna.R        

RE: What do we do when we get a bug in an application ...

hi

if you found any bugs first of all you should verify any same bugs are exist in your defect traking tool before login your bug.

regrads

Bala


 
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January 04, 2007 07:09:14   #7  
       

RE: What do we do when we get a bug in an application ...

I would suggest you the following as soon as you find a defect...

1) Confirm whether the finding is actually a defect (refer to Req. Doc) and make sure it is not a duplicate.

2) Try to reproduce in another testing machine... (sometimes defect occur due to session issues which might have been treated as a different defect)

3) Justify that it is a defect by refering to the Req. Doc. Screenshots & logs would be helpful to save the time in reproducing the defect.

And bug life cycle should be altogether a different question.

-- Danny


 
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January 04, 2007 08:09:59   #8  
Santosh        

RE: What do we do when we get a bug in an application ...

Scenario 1:When we encounter with a deviation with the behavior w.r.t functionality or GUI as specified in the FRS or GUI specs then we can directly report it as Bug in the Bug Tracking Tool.It is always a good practice to take the screenshot as a proof of evidence to show to the developers that the bug was there in the application when you were testing it if in case the bug is not repoducable at his end. Specify the steps to reproduce the bug if the bug is reproducable.

Scenario 2:When we are not sure whether it is a bug or not we can send it as an observation to the Test Lead he will review it and ask us to report it when he finds that the observation can be reported as a bug in the Bug tracking tool after refering to the documents or communicating with the customer regarding the behavior of the bug and getting it clarified whether it is behaving as intended or is there any deviation in it if there is no proper documentation .


 
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January 29, 2007 10:31:45   #9  
sakshi_2801 Member Since: January 2007   Contribution: 62    

RE: What do we do when we get a bug in an application ...
First of all verify whether it is a bug or not. THen take a screenshot for proof. After that log the bug in bug tracking tool
 
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February 06, 2007 22:44:13   #10  
Sunitha        

RE: What do we do when we get a bug in an application ...
Hi ALL When we find a Bug we have to check the same Bug in different Operating Systems if it supports. Sometimes you will get Bugs because of Softwares you loaded into your Machine. So before doing Testing ensure you dont have unwanted Softwares i.e we call it as Ghost the machine and then test it. If it really a Bug then follow the Procedure as our above friends Discussed.



txs

Sunitha

 
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