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 Oracle  |  Question 59 of 63    Print  
What is ITIL certification.
How is it useful to s/w engineers

  
Total Answers and Comments: 2 Last Update: November 23, 2006     Asked by: guest 
  
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November 23, 2006 01:30:39   #1  
Vikas        

RE: What is ITIL certification.How is it useful ...

The ITIL (IT Infrastructure Library) consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective. Within these a variable number of very specific disciplies are described.

Although the UK Government actually created ITIL via the CCTA it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service. Although ITIL covers a number of areas its main focus is certainly on IT Service Management (ITSM).

IT Service Management (ITSM) itself is generally divided into two main areas Service Support and Service Delivery. Together these two areas consist of 10 disciplines that are responsible for the provision and management of effective IT services.


 
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November 23, 2006 11:48:00   #2  
guest Member Since: November 2006   Contribution: 7    

RE: What is ITIL certification.How is it useful ...
Thanks for ur reply Vikas.
 
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 Related Questions

Hi FriendsI Completed Oracle OCP For DBA.Now I Want Upgrade or I Want to Do OCM Certification Can Any one Help Me...

Latest Answer : Thanks for ur reply Vikas. ...
Read Answers (2) | Asked by : guest


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