We submit the bug which has produced in our environment and , but after submiting that bug that is not reproduced in developer enviornment.... in such situation what we have to do???
RE: We submit the bug which has produced in our enviro...
In this case the tester has to perform the Retesting he has to take the snapshot of the situation and then attach the snpshot with the description of the bug.
RE: We submit the bug which has produced in our enviro...
First of all check the system configuration is the same for developer's system and tester's system. If the configuration is the same try to reproduce it in test environment write down the steps you follow take the snapshots for all the screens you go through and analyze the same to figure out the problem.
RE: We submit the bug which has produced in our enviro...
Most of the bugs are returned by this cause only and while testing the perticular test case we will be able to know that it is an environmental issue. at that time we can automate our steps which is nothing but recording of our steps which we followed and we have to attach that to the defect. there are some tools for these type of recording. Whenever they are not able to reproduce the defect we have to cancel such type of defects by the reason environment issue and we have to give the root couse
RE: We submit the bug which has produced in our enviro...
Re-test once again conform yourself is a bug and inform if it is not appering in developer site then check your envernment and his are same (software versions etc)
It is better to take the snapshot of the Bug. If it is not reproducble then we can attach that particular report or snapshot to the development team
RE: We submit the bug which has produced in our enviro...
As and when you find any bug take the screen shot and while sending the bug to the developer clearly mention them the scenario in which you got the bug and in case if you dont know the scenario mention them as i am not able to reproduce it. Sometimes its happening in QA environment.
RE: We submit the bug which has produced in our enviro...
The following things can be helpful in this case
1. A screen shot of the bug if the bug is visible. 2. Check with the same scanerio in which bug has come that is Check for the Browser and its version on Developer's side 3. Check for the route cause of the bug that is what is the cause that this bug has come.
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