The customize driver behavior for particular purposes by allowing driver parameters to be overridden.
Configuration Elements. (A) What exactly is a Communications Driver, (B) How is it related, and (C) Where do you configure/create it?
(A) Database records that reference files, such as library files, usually a library file that the Communications Server uses to interface to a communications system (like voice, email) and includes parameters
ScriptName or ScriptId
What parameter and value must be added to the event response in order to enable the link between the Communications Server and Siebel SmartScript?
Parameter name: SmartScript.ScriptName and Parameter Value: Your_Script_Name
When invoking a SmartScript from an Event Response, what are some of the parameters that can be passed to the SmartScript (parameters prefixed with “SmartScriptâ€)?
SmartScript. CampaignId / SmartScript.CampContactId / SmartScript.ContactId / SmartScript.LanguageCode / SmartScript.ScriptId / SmartScript.ScriptName
Explain what happens when you check the ‘Create Activity’ option under the Template Properties in an advanced template and who ‘owns’ these activities?
This sets activity logging for outbound communication requests using this template, one activity is created for each recipient after the message is sent. Each activity will be owned by the user who started
Any template that is specified to be sent using an outbound communication request initiated through Siebel Workflow
Under the Template Properties, check the ‘Public’ option. If this is left unchecked, the template is only available for the current user and to administrators
Plain-text file or Literature item
Allows you to construct templates in modular fashion, based on literature items or files. It allows you to use advanced field substitution (iteration child business component), to specify content both
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