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Troubleshooting a Slow Computer
A User calls in and complains that her computer and network is running very slow. How would go about troubleshooting it?
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smokedragon- Member Since Nov-2009 | Nov 18th, 2009
I would first ask the user whether every application on the computer is slow or is it just one particular application. if it is just one, try and sort that out.
If the answer is all applications are running slow, look at common causes like, virus scans scheduled, free disk space on the home drive, RAM, lastly if the deployment team is rolling out any updates (which should not be done during business hours, but i've seen that happen too ;)
If you suspect network latency, a simple ping test from the user's computer will tell you how many milli seconds network traffic is taking to reach the server.rgawthorne
- Oct 26th, 2010
First question, when did the problem start? Is anyone else in the same work group experience slowness.Does it happen all the time, or is it intermittent, any patterns of timings eg, in the morning ...
DanielGoad
- Jul 23rd, 2010
'Slow' is a relative question, so first determine what the user is experiencing. Is it slow opening applications or while working in them? is this a networked application or local? ...
