Loadrunner9.5 error is seen with pop ups

Good Morning,
I am currently trying to test my web application that has a few pop up windows. I receive this error message upon the first pop up window. Im using the version loadrunner 9.5
Action.c(131): Error -26150: Pop-up window not found [MsgId: MERR-26150]
Action.c(131): web_element("Toll Free Number Query") highest severity level was "ERROR" [MsgId: MMSG-26391]
does loadrunner need to have a valid certificate in order to continue the test?

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