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 Quality Management  |  Question 133 of 138    Print  
What are the principle differences between ISO9000 and CMMI Quality Systems
Between these two quality systems, which better serves a non-IT-centric business service environment?


  
Total Answers and Comments: 0 Last Update: June 16, 2008     Asked by: kahuna 
  
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A) Team Quality ManagementB) Total Quality ManagementC) Total Quick ManagementD) Total Quality Managers 
Latest Answer : B) Total Quality ManagementPersons who have participated in quality circles, the Malcolm Baldrige National Quality Award (in USA), the Deming Prize (in Japan), and/or Six Sigma likely understands the principles of Total Quality Management ...

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A) TrueB) False 
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A) meet customer standardsB) meet and fulfill customer needsC) meet customer expectationsD) All of the above 
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A) TQMExplanation: He was a pioneer in TQM and was the first to speak on Quality Management principles for the entire organization. 
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A) The Cost of QualityExplanation: Joseph Juran wrote the famous book ‘ The Cost of Quality’. He explained that there is always a cost associated with any activity and we need to pay for Quality 
Latest Answer : Joseph Juran wrote the following books:1951  Quality Control Handbook1964  Managerial Breakthrough,1967  Management of Quality Control1970  Quality Planning and Analysis1980  Upper Management and Quality1988  Juran on Planning ...

Customer- Supplier-Process Approach to Quality is widely used especially in the context that ‘Customer is the King’, ‘Supplier is a Partner’ and ‘Process is a key Enabler’
A) TrueB) False 

A) Quality is Free 
Latest Answer : (1979) Quality is Free. (1981) The Art of Getting Your Own Sweet Way. (1984) Quality Without Tears. (1986) Running things. (1988) The Eternally Successful Organization.(1989) Let's talk quality. (1990) Leading, the art of becoming an ...

Newell & Dale in 1991 said ‘Quality must be achieved in five basic areas: people, equipment, methods, materials and the environment to ensure customer’s need are met’
A) TrueB) False 

According to ISO, Quality is the totality of features and characteristics of a product or service that bears on its ability to ______ a stated or implied need.
A) Meet and/or Exceed 


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