What are the tickets in real time ? and what is their use? who can raise the tickets ? what is the process for sending the tickets ?

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anwar

  • Jun 9th, 2007
 

hai

     what r the real time questions mean once the sap project has to be implemented then go live & support phase has to be started in this support phase the customer{user} get any problem in sap he rise the tickets.

once we get the ticket from the user we accept the twicket , the user has to rise the ticket through third party tool {remedy,citrix, perygreen}.

the issues r 4 types  p1 p2 p3 p4. p1 is one hour problem p2 is 4 hours problem , p3 is 15 days problem , p4 is 2months problem like that companies are divided the problems 

regards 
anwar 

ushabonthu

  • Mar 11th, 2008
 

End user uses the product after fully implemented or after Go live.

 Then the problem whatever come across during the End user utilization of the product, they reach the supporting team as tickets.

 End users raise the tickests. They send the issues/problems to Supporting team. They solve the issues and send them back to End user.

rajasekhar

  • Feb 14th, 2012
 

When stock creating in MB1C I got error 799999 a/c number does not exist in your company code

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