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 SAP R/3  |  Question 67 of 157    Print  
what are the tickets in real time ? and what is their use? who can raise the tickets ? what is the process for sending the tickets ?

  
Total Answers and Comments: 3 Last Update: March 11, 2008     Asked by: satyakishore 
  
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 Best Rated Answer
Submitted by: ushabonthu
 

End user uses the product after fully implemented or after Go live.

 Then the problem whatever come across during the End user utilization of the product, they reach the supporting team as tickets.

 End users raise the tickests. They send the issues/problems to Supporting team. They solve the issues and send them back to End user.



Above answer was rated as good by the following members:
vkktech, veerendrakumarb
June 09, 2007 01:33:36   #1  
anwar        

RE: what are the tickets in real time ? and what is th...
hai

     what r the real time questions mean once the sap project has to be implemented then go live & support phase has to be started in this support phase the customer{user} get any problem in sap he rise the tickets.

once we get the ticket from the user we accept the twicket , the user has to rise the ticket through third party tool {remedy,citrix, perygreen}.

the issues r 4 types  p1 p2 p3 p4. p1 is one hour problem p2 is 4 hours problem , p3 is 15 days problem , p4 is 2months problem like that companies are divided the problems 

regards 
anwar 

 
Is this answer useful? Yes | NoAnswer is useful 2   Answer is not useful 0Overall Rating: +2    
July 12, 2007 09:31:57   #2  
keshav311 Member Since: March 2006   Contribution: 4    

RE: what are the tickets in real time ? and what is th...
Tickets are nothing but issues / problem raised by an end user.
 
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March 11, 2008 14:17:44   #3  
ushabonthu Member Since: May 2007   Contribution: 15    

RE: what are the tickets in real time ? and what is their use? who can raise the tickets ? what is the process for sending the tickets ?

End user uses the product after fully implemented or after Go live.

 Then the problem whatever come across during the End user utilization of the product, they reach the supporting team as tickets.

 End users raise the tickests. They send the issues/problems to Supporting team. They solve the issues and send them back to End user.


 
Is this answer useful? Yes | NoAnswer is useful 2   Answer is not useful 0Overall Rating: +2    


 
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