what r the real time questions mean once the sap project has to be implemented then go live & support phase has to be started in this support phase the customer{user} get any problem in sap he rise the tickets.
once we get the ticket from the user we accept the twicket , the user has to rise the ticket through third party tool {remedy,citrix, perygreen}.
the issues r 4 types p1 p2 p3 p4. p1 is one hour problem p2 is 4 hours problem , p3 is 15 days problem , p4 is 2months problem like that companies are divided the problems
What are the tickets in real time ? and what is their use? who can raise the tickets ? what is the process for sending the tickets ?
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