Answered by: Ravindra_munaganti
Member Since May-2008 | Answered On : May 31st, 2008
I have read most of the answers and I am impressed the way people resolve the Issues...But I am sorry to say most of the people forgot that they are attending this question in a Business Analyst interview.
The meaning for this question is as a business analyst how do you resolve issues?
not only in your team but the problems faced while you were at clients place( while gathering requirements)
Lets take an example of improper requirements: If two department people are giving the requirements and if they have some common resources to use...so one department people wants the application in some way and the other department wants in otherway...If they are adament on their statements and wants the application to be developed in their way....which is not feasible ...then we have to follow these steps
1. Explain them clearly what we can not build an application until and unless they agree and stick to single opinion.
2. If they still do not understand tell them about the time constraint. man hours wastage and money loss for their own company if they try to prolong the issue.
3. Even if they donot agree then report this issue to the your higher authority which is project manager or Principle BA to look in to this matter which he inturn speaks to the client regarding this issue.
similarly if you have any issues regarding communication and it is better you convince your client if you can use any recorder to record the requirements which you can later analyse or ask for the help of interpreter.
so these are all the steps usually a BA should follow to resolve any issue.
please do correct me if anybody disputes with my opinion.