Business Analyst - How do you resolve issues?

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Business Analyst | Question 4 of 86

How do you resolve issues?

Total Answers and Comments: 8

Last Update: June 01, 2008 Asked by: hafsaik

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Submitted by: sandhya

I would rather focus on issues and the facts related. Origin of issue, serverity of the issue, implications and possibles solutions to solve the issue. Try not to focus on the person who brough up the issue.

Another important part is how to avoid similar issues in future.

Above answer was rated as good by the following members:
rachel123

November 26, 2006 13:48:53

Siddharth

RE: How do you resolve issues?

Its really simple as you have to check out the folowing:

(1) who(who made this issue),what(what was the actual cause of the issue?),when(when did this issue occur?),where ( where did this happen),why(why did this happen),how( how did this happen)?

and last but not the least you have to use your brain and common sense.

Take for and Example Like:

If an issue comes up saying that people are not doing their work properly in an office and in the end of the month the outcome of performance is not upto the expectations of the standards of the company. then we must look out for the following like helding up Meetings and pointing out people whose standards are not upto the mark and try to help in motivating them, and try to improve their faults, in making efforts to improve their performance standards and and then if things are not going as expected then actions should be taken against them which in Rare cases may result in Termination/suspension/or demotion of the specific employee. this is how most of the issues can be resolved....

Please see: i am not an expert in this matter but what ever i have read in books and all my practical knowledge of what i have understood i am sharing it with you? if you have any suggestions and comments please e-mail me to sidkalavapudi@yahoo.com

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December 06, 2006 09:13:47

SonaliB

Member Since: November 2006 Contribution: 4

RE: How do you resolve issues?

Perfect buddy

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February 12, 2007 15:20:52

syed

RE: How do you resolve issues?

thats the standard way of managing the problemsgood job

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February 27, 2007 05:10:06

Chits

Member Since: February 2007 Contribution: 2

RE: How do you resolve issues?

How would you resolve issues with multiple Follow-ups - if the suggessions are not implemented by the teams as asked for or if the requirements / assumptions are overlooked by them .. where the expected output is not upto the mark... I am perfectionist from reviews perspective - how do i work coordially with my team to set such expectations...

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June 04, 2007 15:27:16

deepti

RE: How do you resolve issues?

the issue can be resolve by follow up session followed by one to one session....
motivating the employee......supporting them.....no biased situation......
really helps to resolve the conflict

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September 03, 2007 12:56:35

sandhya

RE: How do you resolve issues?

I would rather focus on issues and the facts related. Origin of issue, serverity of the issue, implications and possibles solutions to solve the issue. Try not to focus on the person who brough up the issue.

Another important part is how to avoid similar issues in future.

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Overall Rating: +1

January 17, 2008 16:55:55

devineni.bhavya

Member Since: January 2008 Contribution: 9

RE: How do you resolve issues?

Sa Situation In

Aa Action Taken by Yu as BA

Ra Result ( outcome?). ( what was the result + /-).

1st I usually know The Situation (Problem/issue to solve or Need to upgrade or update)

2nd What Action I took (add a feature to the Requirement or add another requirement).

3rd What was the Result (Was it successful, Did the Business users, PM, or stakeholders accepted and lead to smooth sign off and finally the application is deployed according to the plan or not).

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May 31, 2008 18:52:52

Ravindra_munaganti

Member Since: May 2008 Contribution: 2

RE: How do you resolve issues?

Dear Friends
I have read most of the answers and I am impressed the way people resolve the Issues...But I am sorry to say most of the people forgot that they are attending this question in a Business Analyst interview.

The meaning for this question is as a business analyst how do you resolve issues?
not only in your team but the problems faced while you were at clients place( while gathering requirements)

Lets take an example of improper requirements: If two department people are giving the requirements and if they have some common resources to use...so one department people wants the application in some way and the other department wants in otherway...If they are adament on their statements and wants the application to be developed in their way....which is not feasible ...then we have to follow these steps
1. Explain them clearly what we can not build an application until and unless they agree and stick to single opinion.

2. If they still do not understand tell them about the time constraint. man hours wastage and money loss for their own company if they try to prolong the issue.

3. Even if they donot agree then report this issue to the your higher authority which is project manager or Principle BA to look in to this matter which he inturn speaks to the client regarding this issue.

similarly if you have any issues regarding communication and it is better you convince your client if you can use any recorder to record the requirements which you can later analyse or ask for the help of interpreter.

so these are all the steps usually a BA should follow to resolve any issue.

please do correct me if anybody disputes with my opinion.

Best Regards

Ravindra Munaganti

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