Khan

• Apr 8th, 2006

 

Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after the implementation of the project.

There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.

C yaa

raghava

• May 9th, 2006

 

hi what u sai is 100% right , can u give some examples of them

raghavendra rao

• May 13th, 2006

 

hi

give me some ex

raghavendra rao

• May 13th, 2006

 

teel

satheesh r

• May 30th, 2006

 

give few examples of sd tickets and solutions

survive

• Jun 20th, 2006

 

Hi,

   To begin with , we should give "TICKET" to you for not knowing it.

Herez an ex:

End user is not able to

1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY,BILLING).

He raises a ticket and the priority is set in one of the below

1.Low 2. Medium 3. High.

Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.

You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. THe End user will test the same by creating a sales order for the new plant and approve it.

Finally u request a transport to move the changes to PRODUCTION.

Once the change is deployed in production the TICKET is closed.

Wht i have given is a small ex. You wud get some real issues with severity HIGH in your day-day support.

Hope this helps you.

vijay

• Jun 23rd, 2006

 

ticket?

1. kofo error?

2.defecit in sales order stock?

3. pgi is not possible?

4.ship conformation is not possible.?

5.picking or packing pgi is not possible.?

jasbeer

 Profile Answers by jasbeer 

• Jul 18th, 2006

 

 i don't know .

megalata

• Nov 3rd, 2006

 

what are the tickets genrally in pharma manufacturing industry

sudhakar

• Nov 27th, 2006

 

tickets  are the issues that will come when the project went live that in support we  will come across the when the project in support 

Arun Bharadhwaj

• Dec 15th, 2006

 

Hi I just wanted to know about the tickets with few examplas which are commanly asked or raised

phani

• Jan 7th, 2007

 

tickets is the another name for issues while endusers are doing

shipping point deternination with new plant is created

and schude lines are not conformed with delivery due date

this is the problem will come i think this will help u

three types of issues will be there

critical it is very urgent

medium some what urgent

low not urgent

ok thanks this will help u

mukesh verma

• Feb 23rd, 2007

 

could u plz give me some example of tickets and its solution (SD MODULE FOR SUPPORT)

surjit khuntia

• Mar 23rd, 2007

 

Tickets are nothing but errors occurs during implementation as well as used by the end user

sushree

• Jan 23rd, 2012

 

Tickets are the errors.

mahesh

• Feb 9th, 2012

 

There is no stock in your storage location which u r given in order....

go to mb1c and post stock to that storage location....
Than pgi should possible.

If any mistake in my answer correct me

Thanks regards
Mahesh

ABI

• Apr 14th, 2012

 

There are issues come in almost all industries same. In pharma, for example for some products VAT will be different. example Scrap Materials (it should be 14.5%) . While creating Sales Order for a scrap item, if in material master, appropriate Tax classifications not maintained, the VAT (14.5%) wont be acceptable automatically.VAT will be appear in Conditions 5 % or something like that. If we change manually we can save sale order; but while raising billing the manually entered VAT (14.5%) wont be acceptable.So it will be loss to the Company as the customer will get the products from the company in a VAT rate of 5%. Solution of this is: Before raise the Sale Order check the Sales Views of material master of the scrap item & confirm what Tax Classification has given there. If its correct, proceed else change it & do the sale order.... ABI