What is the role of the test group vis-a-vis documentation, tech support, and so forth?

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The role of Test Group is nothing but the role of the Testing Team The Test Lead / Manager is responsible for:
Defining and implementing the role testing plays within the organizational structure.
Defining the scope of testing within the context of each release / delivery.
Deploying and managing the appropriate testing framework to meet the testing mandate.
Implementing and evolving appropriate measurements and metrics.
To be applied against the Product under test.
To be applied against the Testing Team.
Planning, deploying, and managing the testing effort for any given engagement / release.

Managing and growing Testing assets required for meeting the testing mandate:
     Team Members
     Testing Tools
     Testing Process

Retaining skilled testing personnel.

The Test Lead must understand how testing fits into the organizational structure, in other words, clearly define its role within the organization . this is often accomplished by crafting a Mission Statement or a defined Testing Mandate.

For example: "To prevent, detect, record, and manage defects within the context of a defined release." Test Analyst/Sr Test Engineer/Test Engineer responsible for Understanding the business requirements and implementing the knowledge on the application to carry out effective testing. Involved in designing, planning and executing Functional tests. Generating Test cases with the different Test Scenario. Involved in executing Testcases for retesting and regression. Test the application according to the Test plan Document and implement the different Test Methodology.

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