Skill/Topic: BeginnerA) Search for productsB) Save the shopping listC) Create casesD) Log notes, views, statusExplanation: eOrder is order management application in clarify that provides end to end support
Latest Answer: (A, B), other options are provided from eSupport ...
Skill/Topic: BeginnerA) Search for SolutionsB) Create casesC) Field ServicesD) Create work casesExplanation: eSupport is customer facing application in Clarify that is used for on going support to the
Skill/Topic: BeginnerA) Enable agents to work on the sales objectsB) Manage accounts, leadsC) Manage opportunitiesD) Manage Field services
Latest Answer: Both Managing Accounts,Leads and Oppurtunities ...
Skill/Topic: BeginnerA) Enable agents to work on the support and part request objectsB) Manage accounts, leadsC) To work on creation, assignment, dispatch and acceptance of the work cases.D) Manage Field
Latest Answer: A)Enable agents to work on the support and part request objectsC) To work on creation, assignment, dispatch and acceptance of the work cases. ...
Skill/Topic: BeginnerA) Knowing the information required to assist/know the customerB) Tracking all the work performed during the interactionC) Manage opportunitiesD) Manage Field servicesExplanation:
Skill/Topic: BeginnerA) Defining the bundles of products and services that may be ordered utilizing eligibility rulesB) Configurable order captue process enforcing valid data entryC) Manage the complete
Which of the following application in Clarify Web Applications is customer facing application (Multiple choice)
Skill/Topic: BeginnerA) eOrderB) eSupportC) SalesD) SupportExplanation: Options c and d are Agent facing applications.
Which of the following application in the Clarify Web Applications is agent facing application (Multiple Choice)
Skill/Topic: BeginnerA) ClarifyCRM Sales ApplicationB) ClarifyCRM Support ApplicationC) ClarifyCRM Callcenter ApplicationD) eOrderExplanation: Answer – (a,b,c) because eOrder is the client facing
Skill/Topic: BeginnerA) Uses CBOs for database operation.B) May use Beanfactory to create other savebeans for complex database operation.C) They are Http aware.D) They can be customized by subclassing.
Latest Answer: (A,D)Beanfactory is used for intantiating child load and save beans ...
Skill/Topic: BeginnerA) Provides methods to create and access client side Cdos.B) Used by Binding Framework to associate page element with beans.C) Converts modified Cdos back into XML on page submit.D)
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