Clarify CRM Interview Questions

What are the two types of binding defined in clarify

Skill/topic: beginnera) control level bindingb) page level bindingc) data level bindingd) HTML binding

The data dictionary describes structure of database in terms of (multiple choice)

Skill/topic: intermediatea) object, fieldsb) relations, viewsc) joins, indexesd) cdo’sexplanation: this is because cdo’s are related to the binding framework and not to the data dictionary.

The use of the isupport application in the clarifycrm is (multiple choice)

Skill/topic: beginnera) enable agents to work on the support and part request objectsb) manage accounts, leadsc) to work on creation, assignment, dispatch and acceptance of the work cases.D) manage field services which require clear logistics order operations

31. Map table provides mapping between following baseline Java classes and their customized counterparts.

Skill/topic: beginnera) worker bean, save bean customizationsb) controller servletc) load bean customizationsd) cbo customizationsexplanation: controller servlet can’t be customized.

What is serviceware enterprise? How it is related with clarify crm?

Select the correct answers based upon the statements below i. cdochoicelist – contains all items in choice list ii. cdouserchoicelist – generates the list for the user defined choice list

Skill/topic: beginnera) ib) iic) neither of the aboved) both a and b

Which of the following is true about the auto destination servlets in clarifycrm

Skill/topic: intermediatea) specify the rule_type parameter within the web.XML fileb) uses the auto destination rules stored in the table_rulec) can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.D) they are used to start...

Controller servlet can be customized.

Skill/topic: advanceda) trueb) false

Which flag should be used in the command line of clarify.Exe to launch clear basic debugger in runtime, in clarify thick client________________.

Skill/topic: advanceda) –cb debuggerexplanation: clear basic is some what similar to visual basic with main a difference that the executable is downloaded on to client m/c before execution. This makes distributing gui changes quite simple in classic environment also.

The use of the sales application in the clarifycrm is (multiple choice)

Skill/topic: beginnera) enable agents to work on the sales objectsb) manage accounts, leadsc) manage opportunitiesd) manage field services

What are the components of crm foundation, and functionality of each component

What is the difference between start , update and transfer routine and explain it's need

How to design test cases for clarify crm.

What is clarify crm?

What are the problems in supporting the client implementing SAP crm

What are the real time problems involved in supporting the SAP crm and their solutions especially in the area of marketing and planning campanig managment

What is the full form of cdocol

Skill/topic: beginnera) common data objects collection

What is the administration mode flag?Where we set?

What is the use of binding framework in clarify. (select multiple)

Skill/topic: beginnera) used to copy data from the cdo and cdocol to the HTML elementsb) used to copy data from the HTML elements to cdo and cdocolc) used to copy data from the cdo to cdocold) used to copy data from the cdocol to cdo.Explanation: answer –_ (a,b) because binding elements are associated...

What is the process of upgradeshion?