Team Management

At a time two high priority (S1) tickets in you bin, only one engineer is available in this situations , what is your solutions for in this situation? (Here no chance to call other engineer and you are not at all technical guy)

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In this case importance to be given to the one which can be resolved in less time. So that you can answer to the  superiors and give some confidence that the other will also resolve quickly even though the other will take more time at least you can reduce the stress of alone engineers to concentrate on the other.

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