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Service Quality
What is service quality? How do you improve your team member’s service quality?
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Critical Issue
Ticket is Severity 1 and it is very critical one, your team members they not able to resolve the issue and you are the least person to solve a problem? How do you resolve the issue?
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Role model
How you are going to be a or become a role model of you team?
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Audits
What is purpose of audits and why the companies go for standards?
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Performance Assessment
How do you know your department or your team is performing well?
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Team Conflicts
How do you resolve team conflicts in your team?
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Root Cause Analysis
What is RCA (Root Cause Analysis ) when you are going to ask RCA from Your team member? Explain the process?
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Team Appraisals
How do you conduct the team appraisals? Outline the process and parameters?
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Team Performance
How do you evaluate your team member performance and what are the parameters you are going to take in this scenario? (server or network or desktop or storage team member)
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Team Management
At a time two high priority (S1) tickets in you bin, only one engineer is available in this situations , what is your solutions for in this situation? (Here no chance to call other engineer and you are not at all technical guy)
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Rude Team Member
In your team one member is very rude how do you handle this guy?One to one meeting has done three times, till the guy is very rude, what is your next step.