Defect Management/ Defect Resolution

" How did you manage Defect Resolution in your last Company".(Recently I was asked this Question in One interview.What could be good answer for this question?)

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How did you manage Defect Resolution in your last Company


To resolve the defect,


1) We need to give the exact Steps to reproduce, Screen shorts so that
developers dont have any confusion of reproducing the bug and therefore
reduction in time consumption


2) Try to find the root cause of the defect (what might be the reason due to
which defect has raised) and communicate it with developers so that they can fix
the defect ASAP


3) Prepare your own Tracking sheets of the defect that you have raised, and
communicate with developer regularly to know the status of those defects, if the
developer is taking more time intimate to the team leads about the defect and
its time gap.


4) sharing knowledge with the developers about the changes in the application
so that there wont be any misunderstanding.


Please correct me if am wrong.

Once the developers have acknowledged a valid defect, the resolution process
begins. The steps involved in defect resolution are as follows:


Prioritize Risk
       |
Schedule Fix
       |
Fix Defect
       |
Report Resolution


Defect Resolution Process


Click on the following links to read more about these steps:
Prioritize Risk -- Developers determine the importance of fixing a particular
defect.
Schedule Fix and Fix Defect -- Developers schedule when to fix a defect. Then
developers should fix defects in order of importance.
Report Resolution -- Developers notify all relevant parties how and when the
defect was repaired.

I appreciate of mathan_vel's answer.  Yet our process is somewhat different:

Assess risks and prioritize accordingly:  This assessment is typically performed during a triage meeting facilitated by a Project Manager and attended by key expert and concerned stakeholders such as representatives from the development team, the test team, and the business sector.

Schedule Fix and Fix Defects:  The development team and Project Manager work together to determine a schedule for fixing defects. 

Report Resolutions:  The development team notifies all relevant stakeholders on when and how defects were resolved.


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Manish_ti

  • Sep 18th, 2011
 

Defect Managment has 5 steps-
1) Defect Prevention
2) Deliverable baseline
3) Defect Dyscovery
4) Defect resolution
5) Process Improvement

Defect Resolution is the part of defect Managment has following steps-

1) Prioritize fix
2) Schedule Fix
3) Fix defect
4) Report Resolution

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