meremunnabhai

 Profile Answers by meremunnabhai 

• Oct 19th, 2010

 

For any issue whether there is a critical one or non-critical one the solution will always be there.

If you know the correct person to approach then the problem can be solved with out any tension.

First thing, you have to find the base of the issue. Whether it is related to the Engineering side, testing side or database side etc..  Once you find the issue example here is at system engineer side then find the correct person approach and get his feedback what causes this issue and how much time does it required to fix this....

 

Vicky Pandit

 Profile Answers by Vicky Pandit 

• Jan 9th, 2011

 

Severity 1 issues are typically issues which affects multiple users on a large scale wherein a critical application or database is down and invariably affects business directly and therefore needs immediate action.If you are able to resolve the issue and know what caused it then you have to action it immediaely else need to find the correct resolver group/contact the person and assign for immediate action so that the impact on business is minimum.

ravikachh

 Profile Answers by ravikachh 

• Mar 26th, 2011

 

In case of critical issue if no one in the team can resolve the issue.... then here the role of team leader starts.

As a team lead he first need to understand what the issue is about. If he can able to get the problem then of course he must have several options to resolve problem.

In most cases what happen we cannot understand the problem and working hard to get answer or solution.. which is of course not up to the mark.

In such condition once team lead understand the issue his first responsibility is to explain it to the other related peoples in the team. Instead of finding solution alone there is always beneficial that to take other peoples to get the solution. Everyone  has its own  knowledge and issue solving techniques. So every one can get the answer in their different ways and solution will find easily.