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Service Quality
What is service quality? How do you improve your team member’s service quality?
ravikachh
- Mar 26th, 2011
Well!!! Service quality is not the individuals task. Service is related to the outcome of a group effort. To provide a good service a complete team need to work accordingly to get the desired target w...
meremunnabhai
- Oct 19th, 2010
This is related to the Customer Relation Management the way you handle client.LikeExcellent communication on timely manner.Working according to the SLADiplomatically handling (never say no)
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Critical Issue
Ticket is Severity 1 and it is very critical one, your team members they not able to resolve the issue and you are the least person to solve a problem? How do you resolve the issue?
ravikachh
- Mar 26th, 2011
In case of critical issue if no one in the team can resolve the issue.... then here the role of team leader starts. As a team lead he first need to understand what the issue is about. If he can able t...
Vicky Pandit
- Jan 10th, 2011
Severity 1 issues are typically issues which affects multiple users on a large scale wherein a critical application or database is down and invariably affects business directly and therefore needs imm...
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Role model
How you are going to be a or become a role model of you team?
ravikachh
- Mar 26th, 2011
Well.. Team leader is the first person of the team. He is the responsible person of his team's output. A team is always follow his team leader or in other ways we can say that a team leader is a team ...
vishalgth08
- Mar 6th, 2011
You can be a role model for your team by following the 4 basic principles i.e :-1) Responsible: Be a responsible person.If you say that you will get back to a team member on a particular topic then ma...
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Rude Team Member
In your team one member is very rude how do you handle this guy?One to one meeting has done three times, till the guy is very rude, what is your next step.
Rajesh Ganjir
- May 3rd, 2011
If the Rude Team Member is good for project than be practical keep assign their task don't give them to think just utilize there techniques to the project. If he is denying the task t...
ravikachh
- Mar 26th, 2011
Well in such case if you have taken many one to one meetings with that rude guy to make him convince to work property. Then next step is to talk with him as a friend and try to get the matter because ...
