What is solution manager?what is purpose of it?2.in support what type of tool we can use?3.what is change request?how can we maintain?which will come first..task?or request?

Interview Candidate
Oct 24th, 2006
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priyanka

Oct 31st, 2006

hi,
solution manager is a type of document on which we paste all our documents created at the time of blue print stage like other word documents which we normally create while preparing roadmap.But its mainly used in othercountries of world,its not so popular in India.
The tool we use in Support can be CITRIX where we will use icon Synergy.
When we creat any userexits there we find change request.This is created to enhance anything required by client so before starting the process system ask for it.What so ever changes we do are Tasks.Task is inside REquest. While releasing it we First release task then request is completed.

viksapsd
Profile Answers by viksapsd

Sep 11th, 2008

I will try to answer 2 & 3.
In support environment, we can use Citrix or Remedy or ITSM to handle requests/tickets.
A change request is a request by a customer to enhance/change the functionality of a particular product. It may be a report, configuration change, adding a new functionality etc. A task is created by a functional consultant when there is a need for ABAP development work for the change requested. A task has to be closed first before the change request can be set to resolve.