helper

• Jan 6th, 2007

 

ticket in sd mean the small mistake we make in order to cash sales

Dayanand

• Feb 24th, 2007

 

Hi

Tickets is Problems/errors which customer/client gets at the time of using. 

regards
Dayanand

rk

• Jul 9th, 2007

 

Tickets also called as Problem Tickets/Incidents/Bugs?

Users using the SD System finds some functionality should work or it was working but it is not working now (after a recent production release) ?

How does he report ? The only way is to raise a problem ticket and notify/assign it to the concerned User group (could be Technical/Bussiness group).

The concerned user group will act upon the ticket and

1. Will fix the problem (if the problem is true)
2. Will write comments suggesting to the User that the system is working as it should
3. User could also be instructed to follow these steps to fix the error.

Sarosh

 Profile Answers by Sarosh Questions by Sarosh

• Sep 19th, 2007

 

Hi
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING.


Regards,
Sarosh

shivakumar_ag

 Profile Answers by shivakumar_ag Questions by shivakumar_ag

• Jul 5th, 2008

 

In the real time process,end user faces the problems with regards so many things(shipping point determination,storage location determination,output determination etc ).

These problems will come to the supporting consultants in the form of ticket through a tool called ticketing tool(tool name like radix).

These tickets will be assigned to the concerned consultant by the team leader or project manager.

concerned consultant has to solve these tickets bases on the priority.

In Simple words any error or problem which you face while in the process is called tickets

regards
shivakumar