How do we write test cases for IVR(internet voice response).pl give an example.i have an interview.

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suneelraju

  • Nov 4th, 2006
 

HAI,

RE: How do we write test cases for IVR(internet voice)

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vamsyqa

  • Nov 8th, 2006
 

Baiscally IVR is not internet voice response, its interactive voice respose system basically a AI based system, where the "caller" gives input to the "system" and it gives resposnes, All the Test cases,Design should be made with in the "system" & "Caller".

ex:

System :Hi ,Welcome xyz Tele services, please press 1,2 ...

Caller : press 1 (DTMF- dual tone multi frequency input)

System: great you entered correct choice.

....

build test cases like that

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Sobhana

  • Feb 22nd, 2013
 

To prepare test cases for IVR testing, record the voice step by step and use them for test case preparation. It will help you to save time and you dont have to enter details again and again to follow the test steps.

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