The atmosphere in the office was (A) taut/taught (B) and the employees were (A) tetchy/touchy (B). They were in a complaining mood, feeling agitated about the latest company policy. This (A) tortuous/torturous (B) new policy outlined more number of working hours and less compensation. The (A) substantive/substantial (B) elements of the policy outlined more stringent rules for both managers and subordinates...