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  • Troubleshooting a Slow Computer

    A User calls in and complains that her computer and network is running very slow. How would go about troubleshooting it?

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    • Member Since Nov-2009 | Nov 18th, 2009

    I would first ask the user whether every application on the computer is slow or is it just one particular application. if it is just one, try and sort that out.
    If the answer is all applications are running slow, look at common causes like, virus scans scheduled, free disk space on the home drive, RAM, lastly if the deployment team is rolling out any updates (which should not be done during business hours, but i've seen that happen too ;)
    If you suspect network latency, a simple ping test from the user's computer will tell you how many milli seconds network traffic is taking to reach the server.