Moller sees Personal Quality as the basis of all other types of quality.

A) True
B) False
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kurtz182

  • Nov 23rd, 2009
 

A) True.

Claus Moller advocates that quality begins at the individual level and without good personal quality there can be no good team or organizational quality.  This is more than just a personal commitment to quality.  It means that people must have high standards when it comes to customer advocacy.  It is simply another way of saying, "Quality is caring."


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