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Thread: web testing

  1. #1
    Junior Member
    Join Date
    Dec 2007

    Smile web testing

    i am new comer to geek.i know manual testing and also well exposure to QTP & QC and the problem is, i'm not a real-time expert.
    i have lot of queries regarding WEB-BASED TESTING & DATABASES.

    my question is:

    1>> what are the functions to be & not to be tested in any project also with some example?(manual testing question)
    2>> how to test the internal,external & broken links in web testing?
    3>> at which point metrics are used and when cmmi & iso standards will come into play?

    can anyone plzz reply me.i'll b thankful, plz reply to my mail only as mentioned in geek.

  2. #2

    Re: web testing

    Hi Sathish,

    Welcome to Geek Forum. Following will answer your doubts:

    what are the functions to be & not to be tested in any project also with some example?(manual testing question)

    You need to test all the Functionalities that are in scope and not the functionalities that are out of scope. For example, in an Insurance Application, if a build is deployed with a change in one of the functionality in Policy which has the new field added the Middle Name of the Policy Holder. In this case you need to test only the functionality which pertains to the Policy and the subsequent functionalites in Claims or Underwritting in which both are interrelated. The functionalities that are not needed to be tested in this case are the Functionalities related to the module Quote, which has the instructions between the Policy holder and the Insurance company, which is not affected by the change of name in the Policy module.

    how to test the internal,external & broken links in web testing?

    For testing the Internal Links you need to check whether all the links with in the page are working. This is mostly done in the case of TOC. Here you have to check the book mark pertaining to each links are working as per the specificaiton.
    External links are the one that links to the external web pages. Here you need to check when the link is clicked it is correctly mapping the external page that has been book marked.
    Broken links are the one which is not working or mapping the linked object when it is clicked. You need to validate the web page that there are no broken links.

    at which point metrics are used and when cmmi & iso standards will come into play?

    In CMMI organization the Metrics will come into play as soon as the project is started. In the testing part the metrics there are three types of metrics - Project related metrics, process related metrics and customer related metrics. In the project related metrics you will be having the Schedule varience, effort varience, in process related metrics you will be having test case design productivity, test case execution productivity etc., in customer related metrics you will have defect leakage etc.,


  3. #3
    Join Date
    Oct 2007

    Re: web testing

    It takes 39 hours to usability test a website the first time you try. This time estimate includes planning the test, defining test tasks, recruiting test users, conducting a test with five users, analyzing the results, and writing the report. With experience, Web user tests can be completed in two work days.
    In a recent project at the Technical University of Denmark, Rolf Molich and Christian Gram collected data from 50 teams of students who conducted usability tests of commercial websites as part of a user interface design class. The average time spent by each team was 39 hours. Furthermore, the students had sat through 15 hours of lectures on user test methodology. These numbers are an upper estimate of the time investment the first time you decide to user test your site.

    With experience it is possible to conduct much more rapid user tests of a site. Good test tasks can be written in one or two hours, recruiting can be outsourced to a recruiting firm (at a cost of less than $1,000 for five users), the actual test can be done in a day, and the results can be analyzed in a few hours. If you are a member of the design team, then there is no reason to write an extensive report which nobody will read, so reporting can be done in a one-hour meeting supplemented by a summary that takes 2-3 hours to write. In total, a discount usability study takes only two work days once you know what you are doing.

    Even though experts can do the work more efficiently (and usually with better results), it is encouraging that utter beginners could complete a full Web usability project in less than one week. This truly proves that "limited budget" and "lack of time" are not valid excuses for inflicting difficult sites on your users.

    The students tested nine large Danish sites: seven sites from major Danish corporations as well as the University's own site and the university library's site.

    After rating the usability problems for severity, the study found that each site had an average of

    11 usability catastrophes
    20 serious usability problems
    29 cosmetic problems
    In this study, a "catastrophe" was defined as a usability problem that prevented the user from completing a task. A "serious" problem was one that slowed down users significantly but did allow them to complete their task. A "cosmetic" problem delayed users slightly or annoyed the users as indicated by their verbal comments.
    I am not at all surprised by that major commercial sites contain this many usability problems. In fact, Molich and Gram note that the sites probably had even more problems that were not found in the study since the students only tested a small part of each site (though presumably they focused on the most important parts).

    Most of the usability problems found by the Danish students were similar to problems we have seen in studies of English-language sites over the last five years. This similarity is due to the fact that the study addressed domestic usability (Danish users accessing Danish sites) and not international usability (Danish users accessing, say, American sites). A few problems related to international usability were observed since some sites contained a combination of Danish and English content. Some sites switched language without warning when an unsuspecting user followed certain links. Multilingual search also caused problems since it was not clear to users whether an English-language search page would include the Danish pages in its search scope. Some other issues in multilingual search were discussed in my August 1996 Alertbox on international usability but it is striking how little is known about this topic.

    In a study of 15 large commercial sites in the U.S., Jared Spool and colleagues found that users were only successful 42% of the time when asked to find specific information. When asked to rate "overall ease of use", people scored these sites 4.9 on a 1-7 scale (7 best); somewhat better than the neutral rating. This latter result highlights why it is not sufficient to simply ask people whether they like your site: people tend to be polite and give relatively high ratings even when the site is unusable.

    These statistics form an interesting baseline for your own usability studies:

    the average site has 11 usability catastrophes (design elements that prevent users from completing test tasks)
    on average, users are only able to complete 42% of the test tasks
    users' average subjective rating of websites is 4.9 on a 1-7 scale
    If you did not use any systematic usability engineering methods in the development of your site, your score will probably be along the lines in this list; often worse.
    Test Coverage
    Web usability problems fall into two categories:
    Site-level usability: home page; information architecture, navigation, and search; linking strategy; internally vs. externally focused design; overall writing style; page templates, layout, and site-wide design standards; graphical language and commonly used icons
    Page-level usability: specific issues related to the individual pages: understandability of headlines, links, and explanations; intuitiveness of forms and error messages; inclusion or exclusion of specific information; individual graphics and icons
    A usability test with 5 users will typically uncover 80% of the site-level usability problems plus about half of the page-level usability problems on those pages that users happen to visit during the test. The reason for the lower coverage of page-level problems is that different users will visit different pages, so most pages will be tested by less than the 5 users it takes to find 80% of the problems in a design. A test with 2 users typically finds half of the usability problems in a design, so that is my estimate of the proportion of page-level problems found.

    Of course, on a large site, most individual pages will not be visited by any of the test users. Thus, the main goal of user testing a site should be to find the site-level problems. You should obviously take note of the page-level problems so that they can be fixed on those pages that the users happened to visit. The most important outcome of finding page-level usability problems is a better understanding of the extent of page-level problems on your site. Also, the specific set of problems can serve as a starting point for developing a list of typical page-level design pitfalls that need special attention in the design of future pages.

    It is possible to run specialized user tests of particularly important pages to increase coverage of their page-level usability problems. For example, it is often a good idea to test registration pages and the pages where users actually buy products or download software. It is possible to substantially increase the number of users who are able to complete their transactions.

    For most other pages it is necessary to increase page-level usability through other methods like heuristic evaluation and by training content developers in principles of good Web usability. One good way of increasing the page-level staff's understanding of Web usability is to invite them to observe a few user tests. Even when other people's pages are being tested, one can still learn a lot about how users interact with Web pages from simply observing one or two tests.

    The estimates of usability problems found with different numbers of test users comes from a project I did

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