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Thread: Test Cases for Billing and Customer Care Systems

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  1. #1
    Junior Member
    Join Date
    Dec 2007
    Answers
    1

    Red face Test Cases for Billing and Customer Care Systems

    Can anyone give few test cases for billing and customer care systems for a Telecom service company ??


  2. #2
    Expert Member
    Join Date
    Apr 2008
    Answers
    1,859

    Re: Test Cases for Billing and Customer Care Systems

    hi lalithapanda,

    Before writing test cases you should need to analyse the functionality of the billing

    1.Billing will be calculated as per the network, network to network the cost differs
    2.The customer may select prepaid or postpaid
    3.Analyse the plan details

    for ex: i have assumed customer selects prepaid and the name of the plan: ABC plan

    sms
    local sms 5 paise/ per sms
    national sms 50 paise/per sms
    international sms 3 rs/per sms

    call rate:

    local call 1 rupee / per minute
    std call 1. 50 paise per minute
    international call: this facility will be available based on the custmer request
    call between the same network: 50 paise per minute
    happy hours calling from 11pm to 7 am will be 30 paise per minute

    like this you have to analyse the entire funationlity present with in the mobile and then analyse the functionlity..

    Note: i have given the details of (3, step three) partially like this you try the entire functionality and then start writing test cases

    please let me know if any issues exists while preparing the test cases

    Thanks
    deepasree


  3. #3
    Junior Member
    Join Date
    Oct 2008
    Answers
    1

    Re: Test Cases for Billing and Customer Care Systems

    hi
    this is naveen


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