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Thread: Kpo

  1. #1
    Contributing Member
    Join Date
    Jan 2007


    Why one should join KPO sector than BPO? Is there any advt. in joining KPO?

  2. #2
    Junior Member
    Join Date
    Jul 2006

    Re: Kpo

    Kpo vs bpo

    is india slowly and gradually moving towards the kpo regime? well this is the buzz which is slowly making wave this year. After achieving success in bpo, india has taken a step forward to widen its success towards the kpo regime. Kpo industry unlike bpo provides domain based processes and business expertise. Kpo is more like a challenge as it demands advanced and expertise skills on part of its employees. Bpo on the other hand is more or less like a commodity business which stretches more on information technology and its various sectors. Bpo (business process outsourcing) significance no matter kpo is a step ahead of bpo but this does not mean the end of bpo. The bpo industry will continue to be successful in india . Bpo has its own way to solve a particular problem. The bpo market is long term in nature as compared to the kpo market. With every passing day the bpo market base is expanding and so is the various processes outsourced through it. Bpo undertakes data processing basic data entry setting up of a bank account department outsourcing provides technical support provides email support to its customers even after the entry of kpo in the indian market. Bpo will continue to derive higher revenues as compared to the kpo industry. The bpo exports will be as higher as $20 billion by the end of 2010. By a recent study done by experts the bpo industry is expected to grow globally at a cagr of over 26 percent by 2010. Kpo (knowledge process outsourcing) significance there is no doubt that kpo will be the next big thing after bpo. Kpo unlike bpo is not just restricted to information technology. It specializes in various other challenging sectors namely business research, clinical research, intellectual property research etc. The kpo exports are estimated to be around $12 billion at the end of 2010. The future of kpo appears to be bright and is expected to achieve a high end of bpo at the end of 2010. The kpo regime looks all set and poised to accept the new challenges of high training cost and a much higher attrition rates. The shorter term contracts will demand high quality work and skills on part of its workers. Kpo industry has accepted all these challenges and is all set to leave a mark just like the bpo brigade.

    Hope this helps.. Arun

  3. #3
    Junior Member
    Join Date
    Jan 2011

    Re: Kpo

    KPO Vs BPO

    The KPO sector and the BPO sector are correlated to each other in terms of outsorcing of the processes. The major difference is in the work force employed and the type of processes being outsourced.
    In BPOs there is a pre-defined way to solve a problem. BPOs will normally include transaction processing, setting up a bank account, selling an insurance policy, technical support, voice and email-based support.

    KPO provides domain-based processes and business expertise. KPO requires highly skill set people , must have advanced expertise in a specific subject matter.
    BPO mainly deals with
    • Technical support through communication,
    • Customer care
    • Transaction processing,
    • Telemarketing, etc.

    KPO is offshoring of knowledge intensive business processes that require specialised domain expertise. It involves high-end processes like
    • Valuation,
    • Research,
    • Investment researches,
    • Patent filing,
    • Legal and insurance claim,

    KPO delivers high value to organizations by providing domain-based processes and business expertise rather than just process expertise.These processes demand advanced analytical and specialized skill of knowledge workers that have domain experience to their credit. Therefore outsourcing of knowledge processes face more challenges than BPO (Business Process Outsourcing).

    Some of the challenges involved in KPO will be maintaining higher quality standards, investment in KPO infrastructure, the lack of talent pool, requirement of higher level of control, confidentiality and enhanced risk management.

    India’s BPO industry has evolved and matured to present higher-end services that require judgment-based analysis and domain expertise, rather than function-specific, rules-based performance parameters alone. As service providers strive to offer end-to-end services, we see BPO falling into different segments. At one end of the spectrum is the traditional rules-based transactional outsourcing; while at the other end is judgment-based transaction processing and full-service business process outsourcing.

    India has won its spurs as the world’s outsourcing destination of choice. Currently the country has a commanding share of the global outsourcing market.

    India is undoubtedly the most favored IT/BPO destination of the world. This raises the question why most of the big MNCs are interested in outsourcing their operations to BPOs in India. The answer is very simple- India is home to large and skilled human resources. India has inherent strengths, which have made it a major success as an outsourcing destination. India produces the largest number of graduates in the world. The name of India has become synonymous with that of BPOs and IT industry hence the name BPO India.

    Besides being technically sound, the work force is proficient in English and work at lower wages in comparison to other developed countries of the world. India also has a distinct advantage of being in a different time zone that gives it flexibility in working hours. All these factors make the Indian BPOs more efficient and cost effective. In order to meet the growing international demand for lucrative, customer-interaction centers, many organizations worldwide are looking to BPO India.

    A subset of outsourcing, Business Process Outsourcing (BPO) involves contracting the operations and responsibilities through a third party service provider. From the last couple of years, the BPO industry has evolved as the most substantial sector in the Indian market. India has emerged as the most favored location for all Bpo services across the globe. This has accelerated the Indian economy to the heights, progressively boosting the statistics depicting the growth in the years to come and it has been however forecasted that by 2020, more than 80% of the world of business process outsourcing services will be served by the Indian companies. Marked as the best place to attain superior quality services globally, the BPO industry is strengthening its foundation in India.

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