can anyone let me know a few questions that are generally asked for the remote desktop support engineer's interview

.....................................

I launch IE and I get a message telling me that my Active X controls are disabled. How do I re enable them? ---> Follow on question ----> If the button to customise the Active X control is greyed out, why may this be?
*Where do you enter the details for automatic config scripts in IE?
*My Excel starts up, starts loading the Plug-ins and freezes. how would you go about fixing this?
*If my Blackberry stopped recieveing emails, how would you go about resolving this?
*What percentage of importance would you say customer service skills and technical skills have?
*How else (other than joining a PC to the domain) can I get the machine name in the Domain
my PST is corrupt and can not be repaired, what do you do?

Name another way of joining a PC to domain?

A manager can not print to network printer but all other users can, what do you do?

Whats the printer registry file name?

Name 5 reasons why a user might not be able to logon to the network?

Explain how DHCP works?

A user has a laptop that runs fast on the network (at work) but slow at home? Explain what could be the problem?

Explain how to share outlook calenders and the type of permissions you need to assign.

A user can log on to the network but has no internet connection?
explain what could be the problem.

A users application on their desktop is not working, explain what you would do to resolve this problem

What is the difference between a UNC and drive mapping?

How do you import external data into a Excel spreadsheet?

What is a mail merge and how does it work?

Explain what TCP/IP is and how it works?

Laptop Questions

1) A user operating his laptop from home finds it very slow, but when using the laptop at the office is very fast. What could the possible reasons be while it was slow at home?

2) A Manager takes his laptop abroad and operates it with no problem using his mobile. Once he gets back the UK his modem no longer works. What could the possible reasons for this be?

What could be the cause of an error stating that NTLDR is missing when trying to boot?

What is the file extension for an Excel Add-in file?

What is the difference between a .PST file and a .OST file?

How would you obtain the MAC address from a machine?

A blackberry user is abroad and is not receiving e-mails, he notices that he has gprs in lowercase on his device. What can be done to fix this problem?

Name 5 reasons why a user might not be able to logon to the network?

Explain how DHCP works?

A user has a laptop that runs fast on the network (at work) but slow at home? Explain what could be the problem?

Explain how to share outlook calenders and the type of permissions you need to assign.

A user can log on to the network but has no internet connection?
explain what could be the problem.

A users application on their desktop is not working, explain what you would do to resolve this problem

What is the difference between a UNC and drive mapping?

How do you import external data into a Excel spreadsheet?

What is a mail merge and how does it work?

Explain what TCP/IP is and how it works?

In word how would you alter auto recovery to save every 5 mins instead of every 10 ?
Answer: Tools / Other / Save

If a customers blackberry stopped syncing their calendar wirelessly, what would you do?

If a customer deleted a mail from his blackberry, but it did delete from his mailbox, how would you resolve this?

The deputy equities manager demands access to a legal shared drive, as he does not have the correct permissions, it is late at night and you are the only one left in the office what would you do?
Follow on: if the decision makers are unreachable, what would you do? if the deputy equity manager tells you a multi-million pound contract depends on him getting access to this shared drive, what would you do ? if he then gets the equities manager who starts shouting at you and threatening to get you the sack, what would you do ?

I launch IE and I get a message telling me that my Active X controls are disabled. How do I re enable them? ---> Follow on question ----> If the button to customise the Active X control is greyed out, why may this be?
*Where do you enter the details for automatic config scripts in IE?
*My Excel starts up, starts loading the Plug-ins and freezes. how would you go about fixing this?
*If my Blackberry stopped recieveing emails, how would you go about resolving this?
*What percentage of importance would you say customer service skills and technical skills have?
*How else (other than joining a PC to the domain) can I get the machine name in the Domain
my PST is corrupt and can not be repaired, what do you do?

Name another way of joining a PC to domain?

A manager can not print to network printer but all other users can, what do you do?

Whats the printer registry file name?

Name 5 reasons why a user might not be able to logon to the network?

Explain how DHCP works?

A user has a laptop that runs fast on the network (at work) but slow at home? Explain what could be the problem?

Explain how to share outlook calenders and the type of permissions you need to assign.

A user can log on to the network but has no internet connection?
explain what could be the problem.

A users application on their desktop is not working, explain what you would do to resolve this problem

What is the difference between a UNC and drive mapping?

How do you import external data into a Excel spreadsheet?

What is a mail merge and how does it work?

Explain what TCP/IP is and how it works?

Laptop Questions

1) A user operating his laptop from home finds it very slow, but when using the laptop at the office is very fast. What could the possible reasons be while it was slow at home?

2) A Manager takes his laptop abroad and operates it with no problem using his mobile. Once he gets back the UK his modem no longer works. What could the possible reasons for this be?

What could be the cause of an error stating that NTLDR is missing when trying to boot?

What is the file extension for an Excel Add-in file?

What is the difference between a .PST file and a .OST file?

How would you obtain the MAC address from a machine?

A blackberry user is abroad and is not receiving e-mails, he notices that he has gprs in lowercase on his device. What can be done to fix this problem?

Name 5 reasons why a user might not be able to logon to the network?

Explain how DHCP works?

A user has a laptop that runs fast on the network (at work) but slow at home? Explain what could be the problem?

Explain how to share outlook calenders and the type of permissions you need to assign.

A user can log on to the network but has no internet connection?
explain what could be the problem.

A users application on their desktop is not working, explain what you would do to resolve this problem

What is the difference between a UNC and drive mapping?

How do you import external data into a Excel spreadsheet?

What is a mail merge and how does it work?

Explain what TCP/IP is and how it works?

In word how would you alter auto recovery to save every 5 mins instead of every 10 ?
Answer: Tools / Other / Save

If a customers blackberry stopped syncing their calendar wirelessly, what would you do?

If a customer deleted a mail from his blackberry, but it did delete from his mailbox, how would you resolve this?

The deputy equities manager demands access to a legal shared drive, as he does not have the correct permissions, it is late at night and you are the only one left in the office what would you do?
Follow on: if the decision makers are unreachable, what would you do? if the deputy equity manager tells you a multi-million pound contract depends on him getting access to this shared drive, what would you do ? if he then gets the equities manager who starts shouting at you and threatening to get you the sack, what would you do ?

Hi... Lot of good questions here... I have a few of your answers and will try to get you more as time permits... I launch ie and i get a message telling me that my active x controls are disabled. How do i re enable them? answer: ie tools from menu bar -> internet options - advanced tab - >security ---> follow on question ----> if the button to customise the active x control is greyed out, why may this be? answer: there may be a local machine or domain policy in place to diable any active x controls or insufficient permission to change. *where do you enter the details for automatic config scripts in ie? answer: ie tools from menu bar -> options -> connections tab-> settings *my excel starts up, starts loading the plug-ins and freezes. How would you go about fixing this? answer: press windows key + r to bring up the run dialog - or start then -> run type: excel /safe if excel starts in safe mode, then you can go through the administrative parts of the program to try and make necessary changes remove or disable plugins causing problem. Once done, exit excel and reboot the system then try running excel normally. Here is a good web site for excel i found helpful - > bo's excel tips & tricks page 6 *if my blackberry stopped recieveing emails, how would you go about resolving this? question to person asking question? are we using the redirector or blackberry enterprise server or is there another service being used to relay messages? possible answers: if redirector - verify the service is started on the machine that is setup to forward messages to the clients if black berry enterprise server - verify all services on the for the black berry enterprise server are started and running - verify also all other clients are not getting messages - the server may just need to be restarted or rebooted... If this is an outside service verify there are not service outages or problems with the outside service provider if no problems with the outside provider it could be some other changes to the account settings for the client have changed in some way. *what percentage of importance would you say customer service skills and technical skills have? answer: 100% all the time they are equally important and essential in customer satisfaction and job preformance. *how else (other than joining a pc to the domain) can i get the machine name in the domain answer: ipconfig /all will display the host name - see explaination for - get mac address for machine. My pst is corrupt and can not be repaired, what do you do? answer: if scanpst does not work from outlook then there are some low cost 3rd party utilities that i have used to repair a corrupted pst - i would research and use on of these utilities to fix the problem. Name another way of joining a pc to domain? answer: right click on my computer - then properties - select the computer name tab - see: gateway support - joining a domain (for more detail) a manager can not print to network printer but all other users can, what do you do? answer: ask him to check of the printer is greyed out - or offline - to do this right go to start - then printers and faxes - click on printer to highlight - right click - verify printer is online and set for the default printer. Whats the printer registry file name? answer: printers additional answers: area used before printing actual print job? is spooler where jobs are spooled to the disk device before printing - server work spool locations can be found in the registry at hkey local machine -> system -> current control set -> control -> - print - defaultspooldirectory - this is where the key can be modified to change the print spooler to another disk drive or location - if needed, for preformance issuses or disk space issues. What is the service used to print the jobs? print spooler - if no one can print to any job - check the print spooler and verify it is running to do this go to start then run type the following in the run command line - services.msc - then look for the print spooler service - if it states running and no one can print - try stopping and restarting the service chances are it is hung up... Name 5 reasons why a user might not be able to logon to the network? answers: 1: verify tcp/ip settings are correct - computer may not have the same tcp/ip address as the current network to log on to - make sure you can ping the domain controller by name and ip addres also verify that you can ping the gateway address of the router. 2: check account could be locked out, disabled or password changed also check to be sure computer account is not disbled. 3: verify tcp ip stack is working - ping 127.0.0.1 also verify network cable is pluged in and port is active. 4: verify there is not port security setup on switch this could stop a computer from logging on to the network if it was moved from one location to another. Explain how dhcp works? a user has a laptop that runs fast on the network (at work) but slow at home? explain what could be the problem? answer: the computer may be attemting to use resources or map resources that have been allocated or supplied by the domain - this could include any set policies for a machine or user. - tell the client to connect to the vpn and then see if the problem remains the same... Explain how to share outlook calenders and the type of permissions you need to assign. A user can log on to the network but has no internet connection? explain what could be the problem. A users application on their desktop is not working, explain what you would do to resolve this problem what is the difference between a unc and drive mapping? how do you import external data into a excel spreadsheet? what is a mail merge and how does it work? explain what tcp/ip is and how it works? see question below.... Laptop questions 1) a user operating his laptop from home finds it very slow, but when using the laptop at the office is very fast. What could the possible reasons be while it was slow at home? 2) a manager takes his laptop abroad and operates it with no problem using his mobile. Once he gets back the uk his modem no longer works. What could the possible reasons for this be? what could be the cause of an error stating that ntldr is missing when trying to boot? answer: check to verify the system is not attemptint to boot from another device - like a floppy or cd - if this is not the case - it could be a defective boot partition, bad disk boot sector or virus has attacked the boot sector usually track 0 of the hard drive... What is the file extension for an excel add-in file? answer - .xll - see : file extension .xll - excel add-in files - (for more information) what is the difference between a .pst file and a .ost file? - (same as above: - see previous question) how would you obtain the mac address from a machine? answer: go to start the run type in the command line - cmd - this will bring to to a dos prompt on the dos command prompt type in the following command ipconfig /all - this will show you the mac address for the machine and some other important ip information. A blackberry user is abroad and is not receiving e-mails, he notices that he has gprs in lowercase on his device. What can be done to fix this problem? answer: from what i see on research it could be the service is not working correctly or possibly blocked by a firewall, it could even be the firmware on the device needs to be upgraded. I would contact the service provider to completly verify the error on this device. Name 5 reasons why a user might not be able to logon to the network? explain how dhcp works? answer: dhcp assigns a client an ip address from a range of selected allocated addresses configured on the dhcp server - when a pc, client or device needs an ip address on the network it sends out an dhcpdiscover broadcast to find a dchp server the dhcp server the authoritive dhcp server for the network will then sends back to the client the dhcpoffer back to the client. - (if there are more then one dhcp server on a network then it is the first offer back to the client the client accepts the ip address) to see what dhcp server assigned the dhcp address to the client - command line - ipconfig / all here is the long version - article - microsoft corporation how does dhcp work? answer - below: for dhcp to work properly, you must have at least one dhcp server and one dhcp client on your network. You'll also need a range of tcp/ip addresses to assign, as well as the gateway addresses and your subnet mask. Fortunately, windows nt comes with dhcp support as part of its available services. Most of the workstations on your system probably already support dhcp. Dhcp support also comes as part of windows 95 and 98, os/2 warp 4, macos 7.x and 8.x, and linux. You can even employ dhcp support on windows 3.11 for workgroups workstations. During start-up, a dhcp client workstation gets its tcp/ip addressing information from the server. Keep in mind that this address isn't permanent; the dhcp server simply gives the client an address "lease" that can expire and must be renewed on a regular basis. Your workstation obtains and maintains its address leases through several handshaking phases known as states. The workstation dhcp states include: • initialization • selection • requesting • binding • renewal • rebinding during initialization, the client boots normally until it needs a tcp/ip address. The client then loads an empty tcp/ip address and broadcasts a dhcpdiscover packet across the network. The dhcpdiscover packet contains the workstation's name and media access control (mac) address and can also contain the last tcp/ip address the client obtained from the server. With this information, the server may be able to give the client the same address it received on its last request. When an active dhcp server hears the dhcpdiscover packet, the selection state begins. The server reserves an address from its list and broadcasts a response to the workstation. The response, called a dhcpoffer packet, contains a proposed tcp/ip address for the workstation along with the workstation's mac address, subnet mask information, length of lease, and the tcp/ip address of the dhcp server making the offer. Note: just as a workstation does with the dhcpdiscover packet, a dhcp server must broadcast over the network to reach the requesting client. Both systems must start with mass broadcasts because tcp/ip isn't configured yet on the client to allow point-to-point communication. If the client doesn't receive a dhcpoffer packet at startup, it tries up to four more times over a five-minute period. The four retries occur randomly but are based on a loose pattern. The client retries each of the four attempts at 2-, 4-, 8-, and 16-second intervals with a random time between 0 and 1000 milliseconds tacked on to each try. If the workstation never receives a response, it waits five minutes and the process begins again. After the client receives a dhcpoffer packet, the requesting state begins. The client generates a dhcprequest packet, which accepts the tcp/ip address offered by the server that issued the dhcpoffer packet. The dhcprequest packet includes the tcp/ip address of the server that provided the client address. If the client needs any additional configuration information, such as a default gateway, wins, or dns addresses, it includes the request in the packet. If you have more than one dhcp server on your network, your client may receive more than one dhcpoffer packet. If this happens, the client will choose one of the offers and discard the rest. (the client typically selects the first offer received, but this is not always the case.) to wrap up the requesting state, the client issues a mass broadcast of the dhcprequest packet. All dhcp servers on the network receive the packet and compare its server address information to their own address. If the server's address doesn't match the one in the packet, then the server releases the address it had reserved for the client in its own specific dhcpoffer packet. If a server finds its own tcp/ip address in the dhcprequest packet, it responds to the client with a dhcpack packet. This packet contains the lease for the client as well as additional information the client requested. When the client receives the dhcpack packet, it begins the binding phase by binding the assigned address to the tcp/ip protocol running on its network card and then finishes booting. At this point, the client can communicate on the network using tcp/ip. The client keeps the tcp/ip address assigned to it for the length of its lease which you can adjust, or until you manually shut it off. If you keep the client running continually, it will eventually reach the end of its lease period. When the client reaches 50 percent of its assigned lease time, it will enter the renewal phase. The client sends a dhcprequest packet directly to the server that gave it its tcp/ip address. The dhcp server renews the lease and sends back a dhcpack packet, which contains the new lease and any configuration information that may have changed since the initial lease. If the client can't communicate with the server that granted its lease, it will display an error but continue to operate normally. When 87.5 percent of the client's lease time expires, the client begins to panic and enters the rebinding phase. During the rebinding phase, the client begins broadcasting dhcprequest packets across the network to any dhcp server that will respond to it. The current dhcp server may respond with a dhcpack packet that allows the client to continue using the address it was assigned initially. Or it may send a dhcpnak packet, which forces the client to reinitialize tcp/ip and obtain a new tcp/ip address and lease. If it accepts the dhcpnak packet, the client begins the whole process again at the initialization phase. If the client can't reach a dhcp server by the time its lease expires, it must stop using its assigned tcp/ip address. At this point, it can no longer communicate with other workstations on the network using tcp/ip. However, it can enter the initialization phase again and start broadcasting dhcprequest packets in an attempt to get a new lease. A user has a laptop that runs fast on the network (at work) but slow at home? explain what could be the problem? explain how to share outlook calenders and the type of permissions you need to assign. A user can log on to the network but has no internet connection? explain what could be the problem. There could be a security policy in place to stop that user from getting access to the internet you can check the policy's applied to the computer by typing on the start run command line rsop.msc it is also possible the client machine does not have the correct gateway address configured. If you can access the internet web pages by ip and not by name it is possible dns is not working correctly, try to ping the known gateway address of the network router if sucessfull then try to ping 4.2.2.2 this is an internet address. A users application on their desktop is not working, explain what you would do to resolve this problem what is the difference between a unc and drive mapping? how do you import external data into a excel spreadsheet? what is a mail merge and how does it work? explain what tcp/ip is and how it works? answer: tcp/ip by definition is a data transmission protocol suite used for transmitting data between computers and as the basis for standard protocols on the internet. Here is the web site for the long answer: microsoft tcp/ip protocol comparison and faq in word how would you alter auto recovery to save every 5 mins instead of every 10 ? answer: tools / other / save if a customers blackberry stopped syncing their calendar wirelessly, what would you do? answer: if all other wireless services are working - ie contacts and email then check sync settings and verify calandar is set to sync if a customer deleted a mail from his blackberry, but it did delete from his mailbox, how would you resolve this? the deputy equities manager demands access to a legal shared drive, as he does not have the correct permissions, it is late at night and you are the only one left in the office what would you do? follow on: if the decision makers are unreachable, what would you do? if the deputy equity manager tells you a multi-million pound contract depends on him getting access to this shared drive, what would you do ? if he then gets the equities manager who starts shouting at you and threatening to get you the sack, what would you do ? hope some of these will help you and anyone else out there... Take care... And good luck... Tim

Can any tell abt DNS installation in 2003

Hi villival,

find this article decsribing the installation of dns

how to install and configure dns server in windows server 2003

cheers, sridevichitthu