Results 1 to 7 of 7

Thread: level 1 service desk engineer interview help

  1. #1
    Junior Member
    Join Date
    Oct 2006
    Answers
    2

    level 1 service desk engineer interview help

    Hi,

    I got a interview for a Level 1 Service Desk Engineer post I was wondering if anyone had any ideas of what questions they may have?

    cheers


  2. #2
    Contributing Member
    Join Date
    Jun 2006
    Answers
    95

    Re: level 1 service desk engineer interview help

    Quote Originally Posted by johnny888 View Post
    Hi,

    I got a interview for a Level 1 Service Desk Engineer post I was wondering if anyone had any ideas of what questions they may have?

    cheers
    Hello,

    is it more towards help Desk related .. ?


  3. #3
    Junior Member
    Join Date
    Oct 2006
    Answers
    2

    Re: level 1 service desk engineer interview help

    the job description is:

    'Working as part of the Service Desk team in the Service Management Centre the role is focused on managing incidents for multiple contracts in line with defined service level agreements (SLAs) and following ITIL best practice processes. Your responsibilities will include logging calls for end users, implementing first time fixes where possible and escalating to internal support teams or third party suppliers as required.'


  4. #4
    Contributing Member
    Join Date
    Jun 2006
    Answers
    95

    Re: level 1 service desk engineer interview help

    Here are the things usually considered...

    Good Communication skills... This is very important one...

    Lear about simple networking and any trouble shooting with windows and UNIX.. try to answer any questions asked by users without much investigation... basically you should be good at How to tips...

    If the related to windows, prepare more about User administration .. how it works in different operating system versions...

    usually in most of the companies, they use custom built windows install.. so prepare with such kind of packages and any deployment software...

    if it's related to UNIX, practice some basic UNIX .... and read some notes about Sun Solaris Unix and Linux... these two are the common versions used...

    Be confident and you will get the JOB...

    Good Luck. let us know how it goes...

    Please share your interview experience with us...

    Jim


  5. #5
    Junior Member
    Join Date
    Oct 2006
    Answers
    1

    Smile Re: level 1 service desk engineer interview help

    Hello guys


  6. #6
    Contributing Member
    Join Date
    Jun 2006
    Answers
    95

    Re: level 1 service desk engineer interview help

    Quote Originally Posted by Jakkani View Post
    Hello guys
    Hello there,

    It will be nice if you say few words relates to this thread insted of just saying hello.... Please post if your comments are related to this thread..

    Keep the site clean.

    Thanks,
    Jim


  7. #7
    Junior Member
    Join Date
    Jul 2008
    Answers
    1

    Re: level 1 service desk engineer interview help

    Hi,
    I need some basic questions & answers for the Designation of Desktop Engineer


  8.  Sponsored Ads
    Ad


     

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About us
Applying for a job can be a stressful and frustrating experience, especially for someone who has never done it before. Considering that you are competing for the position with a at least a dozen other applicants, it is imperative that you thoroughly prepare for the job interview, in order to stand a good chance of getting hired. That's where GeekInterview can help.
Interact