you take a call from a customer who is very upset they cant work how do you deal with this?

Tahir Hussain

• Nov 1st, 2017

First we need to understand why he is irate, after that we must make sure he should be get into the calm mode, and then sort out his/her problem in the professional manners.

Rohan Deokar

• Oct 10th, 2015

During the complaint, don't interrupt him/her, after he/she is finished try to resolve problem first hand if not then ask for the ticket number if its not the first time he/she is calling for same iss...

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