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Microsoft CRM : Track returned products

This is a discussion on Microsoft CRM : Track returned products within the Microsoft CRM forums, part of the Enterprise Solutions category; Cases are used in Microsoft Dynamics CRM 3.0 to record customer calls and the related activities created to manage them. You can customize cases to track specific issues such ...

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#1 (permalink)   09-27-2006

Jim.Anderson Expert Member   Join Date: Jun 2006 Posts: 140 Thanks: 2 Thanked 12 Times in 9 Posts

Microsoft CRM : Track returned products Cases are used in Microsoft Dynamics CRM 3.0 to record customer calls and the related activities created to manage them. You can customize cases to track specific issues such as returns, and then generate reports to collect the data in meaningful charts. More...

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