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Microsoft CRM : Escalate ignored cases
This is a discussion on Microsoft CRM : Escalate ignored cases within the Microsoft CRM forums, part of the Enterprise Solutions category; One of the cornerstones of good customer service is a timely response to cases. In Microsoft Dynamics CRM 3.0, you can set up a workflow rule to escalate a neglected ...
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09-27-2006
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Microsoft CRM : Escalate ignored cases
One of the cornerstones of good customer service is a timely response to cases. In Microsoft Dynamics CRM 3.0, you can set up a workflow rule to escalate a neglected case and help make sure that cases are handled in a timely manner.
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